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Survey trainer

Barton-upon-Humber
Trainer
Posted: 18 March
Offer description

This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story. Purpose of the role: To onboard, train, and develop new surveyors so they can confidently and competently deliver home surveys in line with business standards, systems, and customer expectations Key responsablities: Deliver structured induction and ongoing training to new surveyors on all aspects of the business, including company values, policies, and operational workflows, Teach the end-to-end process of completing home surveys using the Wren software, including data entry, photo capture, report generation, and system navigation, Instruct new surveyors on all health and safety processes, risk assessments, PPE requirements, and safe working practices specific to domestic survey environments, Train surveyors on the correct procedures for uploading, organising, and storing survey documentation within company systems to ensure compliance and audit readiness, Provide clear training on the full customer process, from initial booking and communication through to survey delivery, follow-up, and handover, Assess trainee progress through practical observations, quizzes, and live survey shadowing, providing constructive feedback and additional support where required, Maintain accurate training records and sign-off competency for each new surveyor before they work independently, Update training materials and Wren software guidance as processes or system features evolve, Collaborate with the senior surveyors and survey managers to ensure training aligns with current business standards and customer feedback. About You Essential Skills & Attributes: Expert-level proficiency in Wren software and all survey-related systems, Strong communicator with the ability to explain complex processes clearly to beginners, Patient, supportive, and motivational training style, Thorough knowledge of health & safety legislation relevant to home surveys, Organised and detail-oriented with excellent documentation skills, Full understanding of the customer journey and service standards, Previous experience as a practising surveyor. Applicants for this role who are offered employment will be subject to a basic criminal record check from the Disclosure & Barring Service before the appointment is confirmed. However, a criminal record will not necessarily disqualify a candidate. Each case will be assessed individually, taking into account the nature of the offence and its relevance to the role applied for About The Company Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work! This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!

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