Our welcoming Resident Team at Venti House, Stratford are looking to appoint a Resident Advisor to join Fresh and help contribute to delivering an outstanding living experience for our residents. Venti House is our exciting student accommodation development, opening its doors to students for the very first time in September 2026. About the role As a Resident Advisor, you will work 37.5 hours per week on a rota basis, Tuesday to Saturday between 8:00am and 6:00pm. We’re looking for individuals who are passionate about creating a welcoming, supportive, and vibrant community where residents feel at home. You will play a key role in building a positive living environment by organising engaging social events, managing communications through social media platforms, and using traditional communication methods to keep residents informed and connected. You will also support the wider team with administrative duties, including welcoming residents at reception, handling enquiries, and taking accurate rental payments to ensure the smooth and efficient running of the building. In this role, you will provide outstanding customer service via email, phone, and face-to-face interactions, acting as a key point of contact for residents. We’re looking for someone who is solutions-focused, enthusiastic, and ready to make a real impact during an exciting new building opening. If you enjoy working closely with on-site colleagues, the wider business, and building strong relationships with residents, this could be the perfect opportunity for you. About you We are looking for someone who is approachable, organised, and genuinely passionate about building a strong sense of community. You will: Be a confident communicator who enjoys engaging with people from different backgrounds Have excellent organisational and time management skills Be able to listen to residents’ needs and respond effectively Take pride in delivering exceptional customer service Bring energy and enthusiasm to creating a safe, inclusive, and welcoming environment Most importantly, you will play an essential role in ensuring Venti House becomes a place where residents feel comfortable, supported, and proud to call home. We offer: Benefits of working at Fresh? A dedicated Training team to assist you with development of your on-job training. A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work. An in-house Learning & Development team to support you with personal and professional development including vocational qualifications. Health cash plan to contribute to everyday healthcare expenses. Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform. Stay active and take advantage of our cycle to work scheme. Life Insurance for peace of mind. Access to exclusive shopping discounts About Fresh: Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team. We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in!