Commercial Performance Manager – IAG Cargo
Join to apply for the Commercial Performance Manager role at IAG Cargo. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need. IAG Cargo is the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling), and we believe in keeping the world’s economies turning with curiosity, collaboration and pride.
About the Role
The Commercial Performance Manager is a key member of the evolving Commercial function, responsible for surfacing insights through data that drive tangible actions to protect and grow performance metrics. Managing a small team, you will own the transformation of Commercial reporting by developing new and innovative ways to surface, interpret, and act on proactive performance reporting, turning complex data into actionable insights that drive decision‑making and unlock value across the business.
What You’ll Do
* Own and evolve the suite of commercial performance reporting, developing intuitive real‑time dashboards and visual tools that bring performance insights to life for stakeholders at all levels.
* Provide teams across Contribution Management and the wider Commercial area with proactive insight that drives improved commercial decision‑making, helping grow IAG Cargo’s contribution.
* Lead ad hoc analysis on key commercial topics, performance challenges, or business opportunities, providing clarity and direction through data.
* Interrogate large data sets from different systems and sources to uncover key themes and insight into business performance, providing proactive recommendations to Commercial teams on actions to be taken as a result of insight.
* Use data to uncover trends, identify opportunities, and recommend actions that improve contribution and commercial effectiveness.
* Surface data in new and innovative ways that drive department‑wide curiosity and commerciality.
* Accountable for core daily/weekly/monthly reporting and insight, presenting this to senior stakeholders including the IAG Cargo Executive Team.
* Partner with Sales, Operations, and other Commercial teams to embed insights into planning, forecasting, and performance management processes.
* Work with data owners and technology teams to ensure robust data governance and continuous improvement of data availability and reporting processes.
* Monitor competitor activity and macro trends to anticipate changes in capacity demand and supply, demonstrating through data the consequences of external market changes to the IAG Cargo business.
It’s All About You
* Strong analytical skills with experience in performance reporting and business intelligence.
* Strong interpersonal and influencing skills.
* Ability to translate complex data into clear, compelling insights.
* Experience working with cross‑functional teams in a commercial setting.
* Excellent communication and stakeholder engagement skills.
* Comfortable managing multiple priorities and delivering to tight deadlines.
* Analytical and data‑driven approach with creative problem‑solving abilities.
Skills And Experience
* Experience with data visualisation tools (e.g., Tableau, Power BI) and Excel.
* Experience working within the logistics or airline industry to improve commercial and customer outcomes.
Benefits
* A hybrid environment with 3 days a week in the office and two from home.
* Unlimited basic and premium standby tickets on British Airways and group airlines, plus up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
* Flexible bank holiday policy, allowing you to swap statutory public holidays for days you choose.
* Access to LinkedIn Learning, Rosetta Stone Language courses, and the UNMIND app.
* Free onsite gym facility and a community of Mental Health First Aiders.
* Discounts on Apple, cinema tickets, and other perks through Perks at Work.
Equity, Diversity and Inclusion
Our recruitment procedures positively support our equity, diversity, and inclusion agenda. All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently, and have their individual needs responded to throughout the process.
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