Join to apply for the MIU MIU Department Manager, WRTW Harrods role at BoF Careers 2 weeks ago Be among the first 25 applicants
Join to apply for the MIU MIU Department Manager, WRTW Harrods role at BoF Careers
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
You are a passionate Brand Ambassador and a business leader/partner, who conveys the Brand philosophy and values to the Store team and to the final Client. You hold yourself accountable for achieving a successful Department performance, supporting and implementing all activities to achieve the targets. You are a motivating and inspiring manager, you coach and work closely with your team to achieve their sales target, maximizing all the commercial opportunities.
Drive your Department Team to exceed financial targets and maximize sales performances and contribution to support the success of the entire store
Support the Store Manager/ Deputy Store Manager to develop and implement business plans, through the analysis of the department's performances and proposal of relevant actiıon plans
Foster the Omni Channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients and achieving the business objectives
Guarantee an excellent Client satisfaction and the highest level of Client service through the execution of the Brand Selling Ceremony
Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome
Encourage the exchange of information within the team and proactively develop morning briefing on specific topics
Master fully all company tools and applications including IT and digital, and ensure team is constantly informed of relevant updates
Having understood the needs and priorities, train and inspire the department sales team on product knowledge, sales techniques, Client Services, and Company policies and procedures
Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Store Manager in order to define the correct development processes
Support enforcement of Company procedures on cash activity, inventory, logistics and all main reporting activities requested by head office
Contribute to an effectıve and effıcıent care of Company's assets
Be the guarantor for an effectıve and effıcıent back of house organization for the department, taking responsibility for the protectıon of the company's assets as well as ensuring the staff grooming standard is maintained;
You ensure that Company policies and procedures are proactively put in place while managing all operational activities related to your Department.
Similar experience in past roles within a department store, especially in the Ready-to-Wear category for a luxury brand
Experience in driving CRM KPIs using relevant tools and promoting a clienteling concept
Fluent in English Seniority level
~ Employment type Full-time
Job function Sales and Business Development
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