Job Summary
Responsible for patient registration, insurance identification and verification, scheduling appointments, collecting payments and charge entries.
Essential Functions
* Manages all aspects of patient appointments, including but not limited to scheduling, pre-registration, insurance verification, checking in and checking out patients, collecting copayments.
* Greets patient, on the phone or in person, and obtains, verifies, updates and compiles all registration, demographic and insurance information.
* Answers telephone and provides information regarding fee services, appointments, insurance information and payment concerns.
* Enters patient charges into computerized billing system including, but not limited to, recording the information, collecting payments, completing insurance papers and recording charges, payments and adjustments.
* Cross-trained in various processes, such as: Central Check In, Registration, Suite 5- Specialty Services, Appointment Center, Pre-Registration, External and offsites.
* Provides relief coverage, as needed.
* Other duties as assigned.
Required Qualifications
* Minimum of HS Diploma or GED.
* Minimum of experience in a clerical position or equivalent formal training.
* Experience with medical insurance and medical terminology.
* Experience in a clerical position or equivalent formal training.
* Excellent customer service skills.
* Ability to handle multiple tasks simultaneously while maintaining a friendly and cheerful demeanor.
* Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and Electronic Health Records.
* Excellent verbal and written communication skills.
* Available to work evenings.
Physical Demands
* Typically sitting at a desk/table.
Location
* The Eye Institute - Oak Lane
Additional Information
This is a Full-Time Union position classified as Non-Exempt. Benefits and compensation are based on the agreed Collective Bargaining Agreement for this position.
Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application. A review of applicants will begin once a suitable candidate pool is identified.
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