The James Paget University Hospitals NHS Foundation Trust serves a population of around 250,000 people in the Great Yarmouth, Lowestoft and Waveney areas. The Trust provides an integrated hospital and community children’s service. Patient and staff experience is important to us and these are the behaviours we live by: Putting patients first Aiming to get it right Recognising that everybody counts Doing everything openly and honestly ‘Prior consideration will be given to NHS At Risk staff within East of England' Job overview We are seeking a Receptionist to join our Clinical Measurements Department at James Paget University Hospital. Are you an organised, approachable, and compassionate individual looking to make a positive impact? This is an excellent opportunity to become part of a dedicated team committed to delivering exceptional patient care. As a Receptionist, you will play a key role in creating a welcoming and efficient environment for patients, carers, and visitors. Your professionalism and attention to detail will help ensure a smooth and positive experience for everyone who enters our department. At James Paget University Hospital, we value our staff and offer a supportive working environment, opportunities for professional development, and the chance to make a real difference in the lives of our patients. If you are passionate about providing excellent service and thrive in a busy healthcare setting, we would love to hear from you. Advert Greet and assist patients, visitors, and staff with a warm and professional demeanour. Manage appointment bookings, cancellations, and rescheduling with accuracy on the Trust PAS system. Answer telephone calls and respond to inquiries promptly and courteously. Maintain patient records and ensure confidentiality at all times. Assist with administrative tasks and support the clinical team as needed. Working for our organisation We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential. Detailed job description and main responsibilities 1. To provide the first point of contact for patients, relatives and carers arriving for an outpatient appointment or admission, presenting a professional, calm and confident manner in line with the Trust’s Values and Behaviours. 2. To provide a full reception service to the outpatient clinic including, but not limited to: Maintaining accurate information and patient demographics within Trust PAS system. Supporting clinical staff in ensuring the Trust meets accessible information standards for patients with communication difficulties. Ensuring patients’ arrival and departure times are electronically captured. Distribution, collation, and inputting of clinic outcomes. Book future appointments and recording of non-attendances. 3. To update and process all relevant documentation using both manual and computerised systems, as necessary. 4. To answer the telephone and deal with all enquiries to the service in a professional, efficient, and empathetic manner. To take accurate messages, record details and pass onto the appropriate team/individual as required. 5. To liaise with consultants, secretaries and other support services to ensure that patient enquiries and appointments are dealt with appropriately and efficiently. 6. To ensure work is prioritised and completed in a timely manner. 7. To provide receptionist cover across the clinic or ward as directed, complying with local working processes in order to meet service needs across the relevant department. 8. To fully participate as a member of the outpatient team and demonstrate effective communication with colleagues. 9. To communicate all information and messages to patients in a professional and sensitive manner. 10. Photocopying, filing, audio transcription from dictation and record keeping as required. The James Paget University Hospitals NHS Foundation Trust recognises the requirement to promote health and reduce ill-health. The Trust is committed to the principles of improving working lives through a number of initiatives such as job share, flexible working and the development of a culture of openness and transparency. The Trust is committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. ‘Prior consideration will be given to NHS At Risk staff within East of England' Tier 2 Sponsorship : We are pleased to consider applicants who require Tier 2 sponsorship to work in the UK but it is unlikely that we would be able to appoint if a suitably qualified, experienced and skilled UK/Right to work candidate is available. Applying for entry clearance into the UK, must provide a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Visa and Immigration If you are wishing to apply for this role and would require sponsorship (this includes if you are already in a sponsored post and looking to change employer), you can determine the likelihood of obtaining a Certificate of Sponsorship for this post by assessing your circumstances against criteria specified on the gov.uk website https://www.gov.uk/skilled-worker-visa/your-job. James Paget Hospitals uses tools to screen any applications generated by Artificial Intelligence (AI). Please check your account regularly under “My Applications” to view the progress of your applications. If you do not hear from us within 4 weeks, please assume your application has been unsuccessful. In submitting an application form, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process. Please note that should we experience a high level of interest in this post, the vacancy may be closed prior to the stated closing date.