Case Administrator An exciting opportunity has arisen to join a small, friendly, dynamic but growing team within Connells Group, based in Chester. Salary £25,000 – £27,000 a year - There is also the opportunity to earn monthly commission in this role. This is an office based role however there is a opportunity for some home working. The role is based in the busy Recoveries Department, and you will undertake direct branch case reviews, administrative work, optimise the income recovery and develop indirect and direct debt cases. Your key responsibilities will include: Dealing with new cases from inception to completion Responsible for your own case load Day-to-day knowledge of cases within the department Production of template and free format letters To drive recovery of debt income on cases To keep the Management team up to date with case progress Seek legal guidance from in-house solicitors, where needed The ideal candidate must have: A strong work ethic Meticulous attention to detail An interest in investigating cases and problem solving Good letter writing and communication skills Good listening and negotiation skills A confident and professional telephone manner The ability to think outside the box and self-learn Experience obtained within a Debt Recovery/Collections/Estate Agency/Legal or Senior administration role is desirable however this is not essential Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. CF00659