Store Manager – Trowbridge
Basic salary: GBP 30,000 – 35,000 per annum. OTE: GBP 55,000 – 60,000+ per annum.
Shift & schedule: 9:00 am – 5:30 pm, Monday–Saturday; closed Sundays; 5 days on / 2 days off pattern.
Benefits
* Starting salary between GBP 30,000 and GBP 35,000 per annum, depending on relevant experience.
* Monthly commission, paid on performance, with an uncapped structure that rewards results.
* Join an award‑winning franchise recognized for excellence within the telecoms industry.
* Enjoy exclusive staff discounts on phones, plans, and accessories: plus extended perks for friends and family.
* Access premium accessories at cost price: ideal for tech lovers and savvy savers alike.
* Regular team incentives, social events, and monthly recognition awards to celebrate wins and keep things fun.
Roles & Responsibilities
* Welcoming customers into the store and setting the tone for a professional, approachable, and customer‑first environment.
* Leading by example on the shop floor: offering tailored advice on mobile plans, handsets, broadband, and tech accessories based on each customer's needs.
* Managing day‑to‑day operations, ensuring the team delivers outstanding service and achieves commercial targets.
* Coaching and motivating team members to hit KPIs, build product knowledge, and grow confidence in selling and upselling telecom solutions.
* Overseeing the sales floor: stepping in to support team members, resolve customer queries, and drive performance.
* Monitoring and maintaining stock levels, processing deliveries, and ensuring all products are merchandised in line with brand standards.
* Handling transactions, returns, and customer escalations with confidence and care, ensuring every customer leaves satisfied.
* Taking ownership of store presentation, compliance, and cleanliness, ensuring everything runs smoothly behind the scenes.
* Reporting on daily/weekly sales figures, identifying areas for improvement, and putting plans in place to boost results.
* Feeding back insights to area managers and the wider franchise group to help shape promotions, training needs, and operational improvements.
* Bringing energy, organisation, and initiative, being the go‑to person when things need sorting quickly and effectively.
Qualifications
* Proven background in a telecoms, tech, or customer‑focused retail/sales environment.
* Confident leader from the front: experienced in coaching and motivating teams to smash sales targets.
* Thrives in fast‑paced, target‑driven settings where every day brings something new.
* Strong track record of delivering results, both individually and through others.
* Hands‑on and proactive: just as comfortable rolling up your sleeves on the shop floor as you are reviewing performance.
* Passionate about tech and telecoms: stays up to date with the latest products, plans, and market trends.
* Clear, confident communicator who knows how to get the best out of their team and build customer trust.
* Positive, solutions‑focused attitude: driven by hitting goals and creating a brilliant in‑store experience.
* Comfortable working independently and making decisions.
Seniority Level: Mid‑Senior Level.
Employment Type: Full‑time.
Job Function: Sales and Business Development.
Industries: Advertising Services.
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