CAP Elevator is an independent, family-owned elevator and escalator company serving New Jersey and Eastern Pennsylvania. We specialize in modernization, service, repair, and new construction. Our company blends technical expertise, responsiveness, and small-business flexibility to deliver excellence across every project.
Position Summary We are seeking a hands-on Director of Operations to serve as a strategic partner to the owner. This individual will lead and elevate day-to-day operations across field and office functions, providing senior oversight to project managers while collaborating closely on project bidding, delivery, and profitability. This is a hybrid role that blends strategic thinking, technical understanding, and execution leadership.
Who This Role Is For
* A seasoned operator who thrives in a technical field-based business
* Someone who wants to help a founder get out of the weeds and scale a great company
* A leader with both backbone and flexibility—who can roll up their sleeves and also think ahead
* Oversee daily operations across modernization, construction, service, and repair projects.
* Lead and develop project managers and administrative staff, ensuring accountability, quality, and safety.
* Partner with the owner on bid strategy, pricing, and proposal preparation—including large-scale modernizations and GC-led projects.
* Act as escalation point for project execution challenges; troubleshoot technical, logistical, and personnel issues.
* Serve as the operations lead in client and subcontractor meetings; represent CAP Elevator professionally in all engagements.
* Ensure compliance with AIA, HUD, and public contracting standards, including permitting and technical documentation.
* Build systems and processes to support growth—establish SOPs for scheduling, materials, quality control, and closeouts.
* Monitor financial performance and job profitability in partnership with the owner and accounting team.
* Support recruiting, onboarding, and professional development of operations personnel.
* Contribute to company culture by modeling integrity, responsiveness, and problem-solving.
Ideal Candidate
* 10+ years in the elevator, construction, or mechanical trades industry, with 3+ years in a senior operations or general manager role.
* Proven experience managing field crews, project managers, subcontractors, and budgets.
* Background in elevator modernization or construction (preferred); familiarity with mechanical and electronic controls is a plus.
* Ability to read construction drawings and schematics and provide high-level guidance to PMs and technicians.
* Small business mindset: comfortable wearing multiple hats, creating structure, and finding solutions in real time.
* Highly organized with strong follow-through—can prioritize, delegate, and execute in a fast-paced environment.
* Comfortable with AIA forms, HUD documentation, permitting processes, and public bid requirements.
* Strong communication skills—professional, clear, and respectful in the office, on site, and with clients.
* Proficiency in Microsoft Office, Google Workspace, Dropbox.
* Competitive base salary (commensurate with experience)
* Performance-based year-end bonus tied to company profitability
* Profit-sharing potential
* Healthcare (premium reimbursement model)
* Dental and vision insurance
* Casual, respectful work environment
* Opportunity to earn equity over time
We are an equal opportunity employer.
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