Location: Tunbridge Wells (On-site only)
Working Hours: Monday to Friday, 9am – 5pm
Duration: 12–18 months (with potential for a permanent role upon completion)
Salary: In line with apprenticeship wage (can be increased based on experience)
About Us
Japanese Head Spa Co is the UK's leading brand offering authentic Japanese head spa training and premium head spa equipment. Based in Kent, we are a growing company dedicated to wellness, innovation, and exceptional service. We are offering a fantastic opportunity for an enthusiastic and motivated apprentice to gain hands-on experience in a fast-paced office environment while working towards a nationally recognised Business Administration qualification.
About the Role
As a Business Administration Apprentice, you'll work closely with our office and logistics team to support daily operations. This is a varied role that includes administrative duties, customer service, order fulfilment, and logistics coordination. You'll develop valuable skills in organisation, communication, customer care, and business operations.
Key Responsibilities
Office Administration
* General admin tasks including data entry, record keeping, and filing
* Assisting with processing orders and maintaining customer records
* Supporting day-to-day running of the office
Logistics Support
* Packing customer orders accurately and on time
* Assigning delivery routes to drivers for large equipment deliveries
* Managing tracked parcel shipments via Royal Mail and other couriers
Customer Service
* Responding to customer queries by phone and email
* Assisting with after-sales support and product information
* Maintaining a professional and helpful manner at all times
What We're Looking For
* A positive, can-do attitude and eagerness to learn
* Strong written and verbal communication skills
* Good attention to detail and organisational skills
* Comfortable using email and basic computer software (Word, Excel etc.)
* Reliable, punctual, and a good team player
Desirable (Not Essential)
* Interest in wellness, beauty, or Japanese culture
* Previous part-time or customer-facing experience
* Confidence in speaking with customers on the phone
What You'll Gain
* Practical, hands-on experience in office administration, logistics, and customer service
* A Level 3 Business Administration qualification (delivered via a registered training provider)
* On-the-job mentoring and development
* Opportunity for a full-time role upon successful completion
* Staff discounts and a friendly, supportive working environment
Working Hours
* Monday to Friday, 9am – 5pm
* 30 Minute unpaid lunch break
How to Apply
Click Apply Now with your CV and a short note on why you're interested in this apprenticeship. No prior experience needed – just a willingness to learn and grow with us
Japanese Head Spa Co is an equal opportunities employer. We encourage applicants of all backgrounds to apply.
Job Types: Full-time, Apprenticeship
Pay: £14,722.50 per year
Benefits:
* Employee discount
* Transport links
Ability to commute/relocate:
* Tunbridge Wells TN2 3DH: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Customer service: 1 year (preferred)
Work Location: In person