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Operations support manager

Belfast
Mitie
Operations support manager
Posted: 5 February
Offer description

Better places, thriving communities.


Office Manager – Security

Belfast City Airport

We're looking for a highly organised, people-focused Office Manager to keep the Security operation at Belfast City Airport running smoothly. This is a pivotal role at the heart of the team — owning payroll, HR administration, recruitment coordination, and office management to support a safe, compliant, and professional security service.

What you'll do

Payroll & Scheduling

1. Manage payroll accuracy, overtime, allowances, and timesheets via WP+.

2. Support roster creation, shift changes, and attendance tracking.

3. Work closely with Finance and HR to resolve pay queries.

HR & People Support

4. Maintain absence, sick leave, and return-to-work records. Support onboarding and offboarding, ensuring GDPR and Mitie compliance.Act as a trusted point of contact for day-to-day HR queries.

Recruitment & Vetting

5. Coordinate recruitment activity through the Mitie recruitment system, Track candidates, schedule interviews, and manage communications.

6. Support vetting, security checks, inductions, and uniform orders.

Office & Administration

7. Maintain personnel files and compliance documentation.

8. Provide admin support to the Security Management Team.

9. Manage office supplies, reporting, and operational paperwork.

What we're looking for

10. Experience in office management, HR administration, or similar.

11. Strong payroll, scheduling, and organisational skills.

12. Confident communicator with high attention to detail.

13. Comfortable handling confidential information.

14. IT-literate (Microsoft Office and internal systems).

15. Customer-focused, adaptable, and proactive.

Nice to have

16. Previous management or leadership experience.

17. Training and development exposure.

18. SIA SG licence (or willingness to obtain).

The important bits

19. Flexibility required to support operational needs.

20. Role subject to airport vetting and security clearance.

21. Occasional attendance at training, meetings, or audits.

At Mitie, we're One Team — collaborative, trusted, and proud to go the extra mile. If you thrive in a fast-paced environment and love being the glue that holds a team together, we'd love to hear from you.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

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