Overview
This is a high-impact leadership role for a commercially astute operator who can drive sales, maximise profitability and continue the impressive growth trajectory of the business. You will take full accountability for performance across all areas of the site including food, beverage service and rooms ensuring operational excellence while building, developing and inspiring a high-performing team. You will be confident analysing KPIs, identifying opportunities, and implementing clear commercial strategies to grow revenue across all streams, including rooms. A strong understanding of cost control, payroll management and revenue optimisation is essential.
Be an experienced, commercially driven General Manager who can lead an already successful and growing business with significant further potential. If you are a driven and ambitious General Manager looking to take ownership of a flagship site within a respected and expanding collection, we would love to hear from you.
Qualifications
* Be highly commercial and financially astute, with a proven track record of driving sales growth and profitability
* Have strong people management skills and experience leading large, diverse teams
* Be confident managing HR matters, including recruitment, performance management, succession planning, engagement and employee relations
* Have experience running a site with accommodation and a solid understanding of rooms revenue management and yield
* Demonstrate the ability to oversee a busy, multi-faceted operation while maintaining exceptional standards
* Be a visible, hands-on leader with energy, warmth and presence
* Thrive on motivating and empowering teams to deliver outstanding guest experiences
* Have proven experience delivering sustained business growth, achieving budgets and maintaining strong staff retention
Benefits
* Competitive salary plus Tronc and quarterly bonus
* Private Healthcare with Bupa
* Employee Assistance Programme with Hospitality Action
* 28 days holiday including Bank Holidays
* Option to buy an additional 5 days holiday per year
* The Pantry – hundreds of retailer and experience discounts through Reward Gateway
* Stepping Stones – our industry-leading training and development platform supporting progression
* Coaching and Mentorship programme to support your career development
* Enhanced Maternity & Paternity package
* 50% off food across all Heartwood Collection sites
* 20% Friends & Family food discount
* Discounted rooms at our Inns
* A thoughtful birthday gift
* Long Service Recognition Awards
* Refer a Friend bonus up to 1,500
* Instant access to earned pay through EarlyPay
* Cycle to Work Scheme
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