Customer Operations Specialist
12-month temporary contract
14.77 per hour
Hours of work: Monday - Friday 09.00 - 17.00 (30 minute lunch break)
Fully office based
About the Role: Customer Operations Specialist
We are recruiting on behalf of a well established organisation that places customers at the heart of everything it does. As a Customer Operations Specialist, you will play an important role in delivering excellent customer service while supporting the smooth day to day running of contact centre operations.
This is a fast moving and varied position where every day brings new challenges and opportunities. It offers a great chance to build valuable skills, gain industry experience, and make a meaningful contribution within a customer focused environment.
Although the role is initially temporary, it can provide a strong pathway into longer term career opportunities within the wider business.
Key Responsibilities: Customer Operations Specialist
* Responding to customer enquiries via telephone and email
* Managing escalated queries with professionalism, empathy, and good judgement
* Supporting vulnerable customers with patience and care
* Working closely with colleagues to achieve first contact resolution whenever possible
* Maintaining a customer focused approach while meeting operational objectives
* Ensuring all customer interactions remain compliant with regulatory and internal standards
About You: Customer Operations Specialist
You will be well suited to this role if you:
* Have experience within a fast paced, customer service environment (financial services experience is beneficial but not essential)
* Remain calm and resilient in challenging situations
* Are adaptable and willing to support different areas when required
* Communicate confidently and effectively with both customers and colleagues
* Enjoy working within a collaborative team environment
* Are passionate about delivering positive customer outcomes and high quality service
Compliance & Professional Standards: Customer Operations Specialist
The role requires adherence to all relevant regulatory and compliance requirements, including:
* FCA regulations
* Data Protection requirements
* Anti Money Laundering policies
* Internal codes of conduct and operational procedures
* Anti Bribery and Corruption policies
Full training and ongoing support will be provided.
Join the Team: Customer Operations Specialist
If you are looking for an opportunity to develop your skills, grow your career, and make a real difference to customers, this could be the ideal next step for you. Apply now to join a respected organisation with a strong customer focused culture.
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