An excellent opportunity has arisen for a Customer Care Coordinator to join a well-established and growing housebuilding business. This is a permanent, office-based role within a friendly and supportive customer care team of five.
The Role
You will play a key role in delivering a high standard of aftercare service to homeowners, acting as a central point of contact for customer queries and coordinating the resolution of any issues. This is a fast‑paced position that requires strong organisational skills, attention to detail, and a proactive approach.
Key Responsibilities
* Managing incoming customer enquiries via phone and email
* Coordinating and scheduling remedial works with contractors
* Liaising with site teams and internal departments to ensure timely resolutions
* Maintaining accurate records and updating internal systems
* Ensuring a positive customer experience throughout the aftercare process
About You
* Previous experience in a customer care or customer service role
* Ideally experience within housebuilding, construction, or a related industry
* Strong communication and interpersonal skills
* Highly organised with the ability to manage multiple tasks
* Confident using IT systems and databases
What's on Offer
* Permanent, stable position within a reputable organisation
* Supportive team environment
* Standard working hours (no weekends)
* Opportunity to develop within the construction/housebuilding sector
If you're looking for a role where you can make a real impact on customer satisfaction and be part of a close-knit team, this could be the perfect next step.
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