To play a key leadership role in the delivery of high quality care for their area of responsibility, resolving operational issues, focusing on service user safety and quality improvement by: Being visible, accessible, showing strong clinical leadership and being a positive role model. Support Ward Managers in their role and 24 hours accountability, coaching and supervising and identifying areas for development Work with Ward Managers to identify appropriate staffing levels to meet changing needs ensuring balanced resource management Ensuring effective action is taken where nursing performance is at risk of falling below expected levels and standards are not maintained. Ensure systems and processes are followed to ensure the continuity of safe and effective care at all times contributing to review and development of local policies an protocols Drive infection prevention and control agenda and challenge poor practice Manage and respond to complaints and adverse incidents as required ensuring teams receive appropriate support/debrief Support Ward Managers through staff sickness and disciplinary processes Carry out a root cause analysis following a serious incident, developing action plans alongside the Ward Manager Provide reports to Senior Management team as required, undertake root cause analysis and develop and action plans Through established meetings and processes, maintain effective communication with patients, relatives and staff to contribute to the active resolution of potentially complex situations, conflicts and issues In conjunction with the Senior Leadership/Management Teams, participate in monitoring and maintaining excellent clinical standards within clinical teams