Overview
Join to apply for the Front of House Concierge role at @Venues. This is a permanent contract working 40 hours per week, Monday – Saturday between 8am – 8pm. The role is based at Spring Wharf and involves acting as the face of the development with residents and visitors, delivering professionalism and genuine care for the property.
What we offer
* A basic annual salary of up to £28,500 per annum
* Enhanced family leave policies, cycle to work scheme, season ticket loan
* Pet lovers Friday, enhanced sick pay, study support and more
* Enhanced annual leave including a birthday day off and a day off when you buy your house
What you will do (Responsibilities)
* Be available to residents at all times and deliver exceptional service as the face of the development
* Rectify any unplanned cleaning emergencies and manage spills or accidents in communal areas as required
* Proactively deal with maintenance and problems identified; fix, repair, maintain or clean areas when able (e.g., light bulb changes)
* Parcel management: receive, safekeep and issue parcels/registered mail in line with company procedure
* Provide utility meter readings for all properties as required
* Give a clear handover at the end of the shift and prompt follow-on staff about ongoing events
* Manage car parking to ensure smooth operations
* Key management: issue keys only to correct personnel/residents and record sign in/out per procedure
* Coordinate and allow access for services (utility companies, refuse, deliveries, repairs, maintenance)
* Building patrols, CCTV monitoring and safety checks
* Handle general enquiries, including queries, complaints and maintenance requests
* Book and attend viewings/inspections/appointments and provide constructive feedback as needed
What we are looking for
* Previous/current experience within a Front Desk or Concierge role
* High level of customer service
* Excellent communication and listening skills
* Ability to work independently and on own initiative, while following instructions and procedures
* Attention to detail
* Proficiency in Microsoft Office (Word, Excel, Outlook) and other systems (databases or booking systems)
About us
urbanbubble is an equal opportunity employer. We seek professional, hardworking, innovative and customer-focused individuals who engage with customers. We welcome applicants and can provide additional support during the recruitment process upon request.
If you believe you are the right candidate for the Front of House / Concierge role, apply asap. REF-223 755
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