Digital Delivery Manager Job Summary If you are passionate about digital products, adding value, problem solving, meeting user needs, continuous improvement and personal development, then this is an excellent opportunity to join a progressively thinking team with a strong culture and the opportunity to make a real difference. The NHSBT Donor Experience Product Centre builds, supports and develops multiple digital channels and products that enhance the user experience of donation. And by implementing genuinely agile ways of working, using new and modern technology and adding automation wherever possible, we are able to make regular iterative changes that add real value to our users and the organisation by contributing to the delivery of NHSBT s mission, purpose and strategic objectives. As a Delivery Manager you will be helping to facilitate these changes, coordinating and contributing to every aspect of the delivery lifecycle from scoping, planning and prioritisation, through discovery, development, testing, deployment and monitoring. Working with key stakeholders, you will follow agile principles and processes to identify, justify and define priorities, translating complex user needs to tangible digital deliverables. You will be proactive and contribute to a culture of continuous improvement, both within the product centre and beyond. You will plan, define and deliver digital solutions, and you will get the best from our multidisciplinary, collaborative teams. This role is as much about people as process. As well as having experience of delivering digital solutions using agile methodologies or the Government Digital Service (GDS) framework, you'll be adept at leading and motivating delivery teams. You'll also know how to engage stakeholders and manage their expectations, and you ll be analytical, well organised and capable of thinking both strategically and tactically. Main duties of the job In this role you will manage the delivery of multiple initiatives to deliver a product enhancements or transformation via a multi-disciplinary, highly skilled digital team. You will be responsible for: Translating complex user needs into tangible digital deliverables, in clear understood formats. Breaking down barriers for the development team, and planning at both a strategic and tactical level, overseeing the delivery of all tasks. Ensuring processes and policies are effective and followed, and contributing to ongoing improvements in ways of working Playing a key role in delivery decision making and understanding, exploring and mitigating any risks associated Motivating the development team to progress work and maintain a high standard. Acting as Scrum Master during daily sprint calls and the conduit between the delivery team, stakeholders and other NHSBT managers to align dates and identify dependencies. Reporting on measures of success to demonstrate success of delivery and implementation You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice About You Experience and Knowledge Experience of leading and motivating multi-disciplinary delivery teams (without direct management accountability) Experience of using web authorising and digital delivery management tools Experience of delivering digital solutions using an agile methodology and/or GDS digital services framework Experience of digital planning and successful management of large-scale change Experience of working with external agencies/suppliers, including contributing to creating briefing documents and delivery plans Knowledge of how to engage with and manage stakeholder expectations. Able to act as Scrum Master during the daily sprints. Advanced keyboard skills and IT knowledge Qualifications and Training Educated to post graduate level or equivalent experience. Demonstrates commitment to own continued professional development (CPD) Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process. About Us It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community. What we offer: NHSBT promotes flexible working opportunities where the role will allow. 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years service and to 33 days after 10 years. NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions We ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role. To learn more, please see our recruitment profile, which provides a summary of the job description and person specification. This can be accessed via the link below, or by clicking Apply if you are viewing this advert on another site. This vacancy will close at 23:59 on the 4 th January 2026. This vacancy may close sooner than the advertised deadline if we receive a high volume of applications, so we recommend applying early. Interviews are anticipated to be held on 22 nd January 2026 subject to confirmation. For informal enquiries please contact Glen Catnach - Senior Delivery Lead, via email at glen.catnach@nhsbt.nhs.uk