Job no: 509056
Work type: Permanent
Location: Warwick
Categories: Credit Control
Collections Specialist
Tachbrook Park, Warwick
Permanent, Full-time, Hybrid
£25,180 - £28,500 (Dependent on experience)
Are you a confident communicator who enjoys problem-solving and helping customers get back on track? Do you have a background in debt collection or customer service and a proactive, team-first attitude?
If so, we'd love to hear from you.
About the Role
As a Collections Specialist, you'll manage and recover outstanding customer debt for an allocated portfolio. Whether you're speaking directly to customers, supporting third-party debt collection agencies (DCAs), or working alongside colleagues to resolve complex accounts, your goal will be to achieve great outcomes for both our customers and the business.
You'll be a key part of a high-performing, hybrid team based in Tachbrook Park, Warwick, with the flexibility of working from home part of the week.
Shift Pattern:
You will work on a rotating schedule with shifts of:
* 8:00am – 4:30pm
* 8:30am – 5:00pm
* 11:30am – 8:00pm
You will also work one Saturday out of every seven (9:00am – 1:00pm) and one Bank Holiday per year. For any Saturday or Bank Holiday you work, you will receive time off in lieu.
What You'll Bring
Essential:
* Proven experience in debt collection and/or customer service
* Excellent verbal and written communication skills
* Strong objection-handling and negotiation abilities
* A resilient, self-motivated, and organised approach
* Attention to detail and ability to prioritise tasks effectively
* Comfortable working to personal and team KPIs
* Ability to use initiative and propose improvements to processes
* A team player who thrives in a collaborative environment
Desirable:
* Familiarity with ERP systems like SAP
* Experience with Salesforce
* Background in a debt collection team setting
Key Responsibilities
* Contact customers to resolve overdue accounts and negotiate payment plans
* Handle challenging conversations with professionalism and empathy
* Liaise with DCAs and legal partners to support recovery efforts
* Escalate unresolved issues to relevant departments
* Keep accurate, up-to-date records of all interactions
* Identify deteriorating payment behaviours and raise concerns
* Contribute to improving debt recovery processes
* Report performance metrics to your team lead
What We Offer
We believe in supporting our people with a range of benefits and opportunities:
* 25 days annual leave (plus bank holidays)
* Private medical insurance
* Life assurance
* Company pension scheme
* Salary sacrifice with matched contributions up to 4.5% (rising to 7.5% after 2 years)
* Staff discounts on Calor gas and leading retailers
* Ongoing learning & development support
Why Join Calor?
At Calor, we're more than just energy. We're about people, progress, and purpose. You'll be part of a supportive team that values integrity, continuous improvement, and treating everyone with respect. We empower our employees to own their work, grow their careers, and make a real impact.
Advertised: 17 Sep 2025 GMT Daylight Time
Applications close: 01 Oct 2025 GMT Daylight Time