Role Purpose
The Membership Manager will be responsible for managing the end-to-end membership lifecycle — from enquiries and onboarding to renewals and retention. The role combines sales, relationship management, and service excellence to support the practice's growth and reputation.
Key Responsibilities
Membership Growth & Sales
* Manage all membership enquiries and convert leads into new members.
* Proactively develop and deliver membership sales campaigns.
* Build referral and partnership networks to attract new members.
* Achieve monthly and annual membership growth targets.
Member Experience & Engagement
* Oversee onboarding of new members, ensuring a smooth and personalised process.
* Act as the primary point of contact for members, ensuring their needs are met efficiently.
* Develop and deliver member engagement activities, events, and communications.
* Monitor member satisfaction and implement feedback-driven improvements.
Retention & Renewal
* Manage the renewal process for all memberships, ensuring high retention rates.
* Analyse membership trends to identify at-risk members and implement retention strategies.
* Deliver personalised communications to strengthen member loyalty.
Administration & Reporting
* Maintain accurate membership records and databases.
* Provide regular reports on membership numbers, pipeline, retention, and revenue.
* Work with finance to ensure accurate billing, payments, and renewals.
Skills & Experience
Essential:
* Proven track record in membership management, sales, or client services (ideally in healthcare, hospitality, or private clubs).
* Strong customer service and relationship management skills.
* Excellent communication and interpersonal skills.
* Experience managing CRM or membership databases.
* Commercially minded with ability to meet sales and retention targets.
Desirable:
* Background in private healthcare, concierge services, or luxury hospitality.
* Knowledge of the Fylde and Lancashire market.
* Experience in developing and delivering member events or engagement programmes.
Personal Attributes
* Professional, discreet, and empathetic.
* Results-driven and motivated by achieving targets.
* Highly organised with strong attention to detail.
* Confident, approachable, and a natural relationship builder.
* Able to balance commercial priorities with member care.