An excellent opportunity has arisen for an experienced Reservations & Events Coordinator in our Holoday inn Bristol City Centre. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience. This role is very hands' on and will require you to oversee our entire reservations function for our three hotels, providing support to our team, you'll be vital in driving standards forward and implementing changes to assist in providing profit growth whilst ensuring that our guests receives true hospitality that our hotels believe in.
Responsibilities
* Ensure that guests' reservations are accurately entered into our system.
* Proactively sell our hotel to potential new clients and convert inquiries into contracted business.
* Identify guests' needs and provide solutions to match them on all inquiries.
* Create regular reports for the Reservations Manager and General Managers.
Qualifications
* Previous hotel experience as a Front Office Team Member, Reservationist or similar, ideally from a branded hotel background, with strong knowledge of Front Office systems.
* Revenue/sales hungry, target driven, and looking to make a real difference to our hotels.
* Experience creating training processes, delivering training and maintaining training records.Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and managers, and able to motivate your team under pressure.
* Excellent communication skills, good organisational and administrative skills, along with proficiency in Microsoft Word, Excel and PowerPoint.
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.
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