We are a friendly team with the main surgery in Warners End, Hemel Hempstead and branch sites in Gadebridge and Boxmoor. The practice is looking for a full / part time receptionist to join our existing team; full training will be given.
Main duties of the job
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
About us
We are a large practice located in Warners End, Hemel Hempstead; new purpose built premises with a full range of facilities and a friendly clinical, administrative and reception team.
Job responsibilities
Main Responsibilities:
* Ensure an effective and efficient reception service is providedto patients and any other visitors to the practice
* Assist with administrative tasks, such as scanning, repeat prescription and patient registrations
* Deal with all general enquiries, explain procedures and make newand follow-up appointments.
* Using your own judgment and communication skills ensure thatpatients with no prior appointment but who need urgent consultation are seen ina logical and non-disruptive manner.
* Explain practice arrangements and formal requirements to newpatients and those seeking temporary cover and ensure procedures are completed.
* Receive and make telephone calls as required. Divert calls andtake messages, ensuring accuracy of detail and prompt appropriate delivery.
* Advise patients of relevant charges for private (non-GeneralMedical Services) services, accept payment and issue receipts for same.
* Enter patient information on to the computer as required.
* Undertake any other additional duties appropriate to the post asrequested by the Partners or the Practice Manager.
Person Specification
Qualifications
* Good customer service skills, both face-to-face and on the phone; attention to detail.
* None.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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