Job Title: CCA Home Furniture Shop Manager
Location: CCA Home, 70 Cardiff Road, 4 Barret Court, RG1 8ED
Salary: £13.83 per Hour
Days: 4 days per week
Responsible to: Line Manager
Responsible for: Shop Supervisor(s), Shop Volunteers and van crew
Purpose of the Role
To develop and manage the furniture shop, its staff, and volunteers to maximise sales potential, both in-store and online. Ensure the effective and consistent delivery of CCA's values, mission, and objectives, while creating an environment where relationships can flourish, ministry can take place, and customers experience a high standard of service. The Manager will oversee the day-to-day running of the store, furniture collections and deliveries, visual merchandising, and the development of online sales platforms.
Key Responsibilities
· Create an environment where people's needs (practical, emotional, and spiritual) can be met.
· Play a full part in the Christian prayer life and witness of CCA (e.g., leading staff prayers, praying with members of the public when appropriate).
· Build links with the local community, agencies, charities, landlords and churches to encourage volunteering, prayer support, and community engagement.
Retail & Shop Operations
· Oversee the smooth running of the furniture shop, including safe storage, sorting, pricing, and display of goods.
· Lead and motivate staff and volunteers to deliver excellent customer service.
· Organise and coordinate furniture collections and deliveries.
· Maintain high standards of customer care, ensuring a positive image of CCA is upheld.
· Develop attractive and eye-catching displays and store layouts to maximise sales.
· Explore and trial new promotional and sales initiatives.
· Ensure compliance with all Health & Safety legislation and procedures.
Online Sales
· Manage and grow CCA's online sales platforms (e.g., eBay, Facebook Marketplace, or other relevant channels).
· Photograph, list, and describe items accurately to maximise visibility and sales potential.
· Monitor online enquiries and ensure timely responses to potential buyers.
· Organise packaging, delivery, or collection of items sold online.
· Track online sales performance and report results to the line manager.
Support Centre – Manage administrative duties
· Ensure all orders are processed
· Communicate with clients or agencies to arrange delivery
· Liaise with Head of Operations/Support centre manager for any further actions
· Report any safeguarding concerns to the Safeguarding Lead
Staff & Volunteers
· Recruit, manage, train, and motivate paid staff and volunteers, ensuring appropriate support and supervision.
· Arrange staffing rotas to ensure adequate cover for shop operations, collections, and deliveries.
· Ensure staff and volunteers uphold Christian values and ethos in the workplace.
· Attend Managers' Meetings and supervision sessions with the line manager.
· Provide cover in the absence of Shop Supervisors.
Site Management & Administration
· Ensure the shop is well maintained, developed to a high standard, and adequately secured.
· Carry out administration duties, including sales revenue recording, cash handling, and banking.
· Ensure compliance with CCA's policies and processes (e.g., confidentiality, health and safety, financial procedures).
· Maintain effective working relationships with contractors, delivery partners, and other site occupants.
· Confidently use IT systems (Word, Excel, Outlook) for sales, scheduling, and communication.
General / Other
· Develop a thorough knowledge of CCA's activities to handle enquiries.
· Attend training as required.
· Carry out any other reasonable duties necessary for the smooth running of the site.
Person Specification
Essential
· A commitment to working within a faith-based organisation and promoting Christian values and ethos as a leader.
· Empathy for those in need and ability to engage with people from diverse backgrounds facing adversity.
· Strong interpersonal skills with the ability to build relationships across the community.
· Experience in problem-solving and managing conflicting priorities.
· Ability to work both independently and as part of a team.
· Proven ability to motivate and manage others.
· Excellent organisational, time management, and forward-planning skills.
· Willingness to work flexibly to provide cover when needed.
· Confidence in numeracy and handling finances in a retail environment.
· Strong written and verbal communication skills.
· Competent in Microsoft Office (Word, Excel, Outlook).
· Comfortable using online sales platforms and digital tools.
· Physically fit and capable of performing required tasks.
Desirable
· Staff management experience.
· Retail experience, ideally in furniture or homewares.
· Visual merchandising skills with an eye for detail.
· Experience of managing online retail platforms.
· Listening skills and pastoral sensitivity.
· Experience working with people from a wide range of cultural and social backgrounds.
Site Manager Job Description to be reviewed periodically
Job Type: Part-time
Pay: £13.83 per hour
Work Location: In person