Import Operations Coordinator
About the Role
We are seeking an experienced Import Operations professional to manage the end-to-end import process, ensuring compliance, accuracy, and efficiency. You will work closely with carriers, hauliers, and customers to deliver exceptional service and maintain profitability.
Key Responsibilities
* Manage the import process from pre-alert to release using the in-house Topaz system
* Send invoices to UK importers prior to shipment arrival, ensuring correct tariff application
* Enter cost estimates on all jobs within the correct accounting month
* Verify purchase invoices upon receipt; approve accurate invoices for payment and dispute discrepancies
* Close files after confirming all charges/costs and achieving maximum profitability
* Answer telephone calls promptly and professionally
* Obtain carrier exchange rates and update the system accordingly
* Book deliveries with hauliers and monitor any port health holds where applicable
* Manage email communications with customers, hauliers, and warehouses
* Handle releases on CNS and Destin8 systems as required
* Ensure clearance instructions are passed to the clearance team in a timely manner
Skills & Experience
* Previous experience in import operations and familiarity with customs clearance processes
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