Join our Dynamic Team as a Service Manager
Are you passionate about the automotive industry? Do you thrive in a fast-paced, customer-centric environment? If you're looking to progress your career and take the next steps into management, then look no further Being responsible for a team of technicians and advisors, you will manage a top-performing service department. Join the Holdcroft Group as a Service Manager and take your career to new heights
Salary: £34,000 - £45,000 OTE
Location: Stoke-on-Trent
Benefits:
* Competitive salary plus bonus.
* Employee discount.
* Manufacturer and In house training programmes.
* Colleague referral bonus scheme (up to £1,000).
* Free onsite parking.
* 23 days holiday plus bank holidays.
About us
The Holdcroft Motor group is proud to be one of the UK's largest independent motor retail groups with operations across the North West and Midlands. Our success is built on trust, knowledge, quality brands and providing outstanding customer service. With a strong presence and an extensive range of top-tier brands under our umbrella, we're dedicated to providing our customers with an unparalleled experience. As a Service Manager, you'll play a vital role in upholding our reputation and ensuring our customers receive the highest level of service.
Key responsibilities as a Service Manager:
* Lead and oversee the service department, managing a team of highly skilled technicians.
* Ensure the smooth and efficient operation of the service department, meeting or exceeding customer satisfaction targets.
* To communicate with the customer regarding the repairs and any additional work required, providing excellent customer service and duty of care.
* Maintain strong relationships with brand representatives and negotiate service agreements.
* Proactively address customer concerns and ensure prompt resolution to maintain customer loyalty.
* Monitor key performance indicators and implement improvements to enhance department performance and profitability.
* Stay updated with industry trends, technologies, and best practices to ensure our service department remains at the forefront of innovation.
Skills you need to be successful as a Service Manager:
* Knowledge and experience of working as part of a service department.
* Strong drive to succeed with the ability to motivate and inspire a team to achieve outstanding results.
* Excellent communication and interpersonal skills, with a customer-focused approach.
* Knowledge of multiple brands and their service requirements is highly desirable.
* Solid understanding of automotive technologies and diagnostic tools.
* Exceptional problem-solving abilities with a keen eye for detail.
If you have what it takes to join our growing business and lead our busiest service department to great successes, please apply today. We would love to hear from you