POD Team Leader (Contracted Works Team)
£34,753 per annum + benefits | Bath | Full Time
Permanent | 37 hours per week | Hybrid
Your Leadership. Our Teams. Renowned Customer Service.
At Curo, our Property Operations Department (POD) is the operational property services hub that keeps everything moving smoothly for our residents. We're looking for a confident team leader to guide our Contract Administrators in delivering the renowned customer service our residents deserve.
This dynamic leadership role puts you at the heart of our operations, managing and supporting a team of eight Contract Administrators who coordinate essential property services across our communities. Working as part of our collective group of Team Leaders, you'll use thoughtful delegation, clear guidance, and strong relationships to achieve departmental targets.
If you're ready to step up into leadership and thrive in a fast-paced environment where no two days are the same, this could be the perfect opportunity to develop your career.
What you'll be doing
* Managing and coaching a team of Contract Administrators to achieve service targets and departmental objectives
* Providing regular one-to-ones, performance development reviews, and tailored coaching to help each team member excel
* Working with Business Partners and the management team to create action plans based on colleague surveys and performance data
* Minimising technical and process errors through effective coaching and guidance
* Communicating business-critical information through team meetings, cascades, and buzz sessions
* Building effective working relationships with colleagues across POD teams and the wider business
* Ensuring adequate cover and resource planning to meet service commitments throughout required work periods
* Taking a proactive, solution-focused approach to challenges and applying lessons learned to new situations
* Fostering a can-do mindset within your team to maintain resilience during busy periods
* Onboarding new colleagues and supporting cross-training across POD teams
What you'll get in return
Beyond a competitive salary of £34,753 and the chance to make a real difference every day, you'll get:
* 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
* Your birthday off as an extra holiday
* Up to 10% matched pension contribution
* Hybrid working (3 days office, 2 days home)
* Flexible benefits which might include a Health Cash Plan
* Access to an Employee Assistance Programme for your own wellbeing
More about you
If you thrive on variety and enjoy bringing out the best in others, this could be perfect for you. We're looking for someone with natural leadership qualities who's ready to step into formal team management. Whether you've led projects, stepped up during challenging times, or colleagues naturally turn to you for guidance, your leadership potential is what matters most.
Essential:
* Evidence of leadership - whether through team management, project leadership, or being the go-to person others rely on
* Excellent communication and coaching skills with genuine interest in developing others
* Confidence making decisions under pressure while staying calm and composed
* Willingness to have difficult conversations when needed
* Strong attention to detail with ability to spot patterns and analyse information
* Collaborative approach with internal stakeholders, turning tensions into positive outcomes
* Experience supporting others to achieve their best, whether formally or informally
* Adaptability to switch between different management styles as situations demand
* Determination to achieve results and help others overcome obstacles
About Curo
We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.
We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone – if you need any adjustments to help you apply or interview, please contact our recruitment team at -