The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
The post holder will play a vital role in supporting the delivery of person-centred care by ensuring that patient and volunteer feedback is accurately captured, analysed, and used to inform service improvement across the Health Board. Reporting to the Patient Feedback System Facilitator, they will maintain key data systems—including the CIVICA Patient Feedback and Volunteer platforms—and provide essential administrative support to the Patient Experience and Involvement Team.
Do you thrive in a fast-paced environment where your attention to detail and communication skills make a real difference?
Are you motivated to support compassionate, person-centred healthcare through effective administration and data analysis?
An exciting opportunity has arisen for an Administrator / Data Analyst to join the Patient Experience and Involvement Team at Aneurin Bevan University Health Board. This vital role supports the delivery of high-quality patient feedback and volunteering services, helping us listen, learn, and respond to what matters most to patients and families.
We're looking for a proactive, organised, and empathetic individual who enjoys working collaboratively and is confident using data systems and software to support service improvement. You'll play a key role in maintaining databases, coordinating communications, and supporting the rollout of our Patient Feedback System (CIVICA).
Applications are welcome from individuals with experience in administration, data entry, or service support—especially those who are passionate about making a difference in healthcare. What matters most is your ability to work with care, accuracy, and integrity, and to help us put people at the heart of everything we do.
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow, and build your career. The health board provides integrated acute, primary, and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities, including paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications, and professional career pathways including management development programmes. We promote flexible working, support a healthy work-life balance, provide occupational health support, and have an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high-quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
#J-18808-Ljbffr