Customer Relationship Administrator
Waltham Cross, Herts
Salary: £30,000 pa
Monday Friday 40 hours per week
The Customer Relationship Team plays a crucial role in delivering exceptional service, maintaining strong customer relationships, and ensuring customer satisfaction and loyalty. As the first point of contact for customer inquiries, complaints, and support needs, the team proactively addresses customer issues and contributes to an outstanding customer experience. Through effective communication, the team supports customer retention, relationship management, sales initiatives, and overall business growth. Additionally, the team gathers valuable customer feedback and collaborates with internal departments to continuously improve products, services, and processes.
What will I be doing?
Provide outstanding customer service by addressing inquiries, concerns, and requests promptly and professionally.
Build and maintain positive relationships with customers through regular, proactive communication.
Serve as the first point of contact for customer issues, ensuring timely and satisfactory resolution.
Collect and relay customer feedback to contribute to service enhancements and improve overall customer experience.
Adopt a personalized approach to customer engagement to ensure each customer feels valued and supported.
Handle customer complaints, ensuring effective resolution or escalation to supervisor...