Customer Service & Guest Support (Short Lets / Airbnb)
Location:Edinburgh Central - based (home + property visits)
Requirement:Full driving licence + own car (mileage reimbursed)
Evergreen Property (Short Lets) is seeking an Edinburgh-based customer service professional to manage out-of-hours guest communications and ensure smooth operations across our short-let properties. A practical, hands-on role suited to someone calm under pressure who can take ownership and keep operations running smoothly out of hours.
* Strong customer service and communication skills
* Edinburgh-based with good local knowledge
* Full driving licence + access to car
* Confident with IT systems and quick to learn software
* Reliable, independent, and strong decision-making ability
* Problem-solving mindset with attention to detail
* Able to work alone and as part of a team
Key responsibilities:
* Resolve issues remotely and attend properties when needed
* Coordinate cleaning and liaise with maintenance/trades
* Log issues, update systems, and escalate where required
* Handle guest reviews and basic property checks (incl. smoke alarms)
#J-18808-Ljbffr