Job Ref: 4C1558 Branch: The Westin London City Location: The Westin London City, London (Central) Salary/Benefits: Market related Salary + Service Charge Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 10/02/2026 Closing date: 12/03/2026
Overview
The Westin London City boasts an impressive riverside location and spectacular views over London\'s historic River Thames. Overlooking Shakespeare’s Globe and the Tate Modern, our luxury spa hotel offers 226 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi‑Fi. Guests are invited to indulge in an array of Westin services and amenities. Our mission is to be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well‑being when they need it most, while travelling, ensuring they can be the best version of themselves. At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture. Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London\'s most iconic landmarks.
Responsibilities
* Assisting the Guest Experience Manager, along with full support to the Front of House Manager and Front Desk Team.
* Acting as the on-property Quality Champion, upholding service standards, elite recognition, and brand compliance across all guest interactions.
* Organising and managing pre-arrival and post-departure communication, identifying guest preferences, special requests, and service opportunities.
* Meeting and greeting guests, delivering a warm welcome and visible lobby presence.
* Process guest check-ins and check-outs, including room allocation and resolution of late or disputed charges.
* Creating a daily VIP list and coordinating guest arrangements with Housekeeping, Kitchen, and Food & Beverage teams.
* Answering and processing guest calls, messages, and requests in a timely and professional manner.
* Identifying and promoting in-stay enhancements to elevate the guest experience.
What We Need From You
* Naturally welcoming with a polished, professional service manner.
* Flexible and adaptable to varying operational demands and working hours.
* Forward-thinking, with the confidence to contribute and champion new ideas.
* Immaculate personal presentation aligned with brand standards.
* Strong oral and written communication skills in English; additional languages are an advantage.
* Positive, solutions-focused attitude with a guest-first mindset.
* Working knowledge of Opera PMS.
* Demonstrated commitment to the organisation\'s values and service culture.
What We Offer
* Staff accommodation rates across UK (Marriott 4C Group Hotels)
* Life Assurance Cover
* Cycle to Work Scheme
* Technology Scheme
* Health Cash Plan (HSF)
* Referral Bonus Scheme
* Workplace pension scheme
* Access to Employee Assistance Program (EAP) and Wellbeing Support
* Eyecare vouchers
* Continuous Learning and Development opportunities
* Recognition Programme
* Opportunity to attend social events.
* Meals on duty (worth £1000)
Equal Opportunities
4C Group and The Westin London City are an equal opportunity employer.
About 4C Group
4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group\'s mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.
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