Responsible for the Human Resource and Payroll operations within the wide company portfolio, focus on legislation, documentation, whilst added enjoyment and fun of all learning, training & development.
Job Overview
To be part of the senior management team with full responsibility of the HR function and the delivery of an excellent quality HR service across the Group. Be consistent with statutory requirements, support and share best practice and comply with company policies, procedures and initiatives. Develop and maintain close working relationships with the property(s) General Manager(s) and the full management team. To provide leadership in all aspects of human resources issues and to advise management as required minimising risks. To take ownership for employee engagement whilst working with CEO, Senior Leadership Team and General Managers to deliver the Company goals to attract, retain and develop exceptional employees. To always ensure that a quality Induction is provided to new employees to give them a positive start to their employment with Savvy Hotels/Hospitality so that they want to remain and develop their career with the Company.
Key Job Responsibilities
Engaging Talent
· Generate and maintain a culture to ensure timely communication between internal and external customers and ensuring any issues are dealt with in a timely fashion and in accordance with company policy and current legislation
· Ensure that management and staff are aware of the policies and procedures and that they are communicated on a regular basis and implemented effectively
· To develop and deliver an annual HR plan in line with corporate objectives and take ownership of the delivery of this plan by agreeing property objectives for self and the team with regular reviews of plan with the CEO and General Managers
· To ensure that all new starters are welcomed to the business and given the right training & support
· Creating and maintaining a culture where all employees are always motivated and engaged to maximise sales and deliver excellent customer service
· To promote and develop employee engagement by active participation in all Group initiatives including supporting engagement activities throughout the year
· Ensure that all HR issues are approached in a fair and consistent manner giving full consideration in decision-making
· To promote a positive employee relations culture within the property(s), in partnership with the management team(s)
· Ensure the HR property(s) have an open-door policy and that complaints are minimised
Developing Talent
· Ensure that the required mandatory training such as Health & Safety, etc is being carried out to the level required and training needs within the property(s) are identified and addressed with online and face to face elements delivered consistently
· Ensure the management team are fully compliant with all training to ensure learning is personalised to the property and that employees understand their role requirements and the standards that are expected
· To encourage development opportunities
· Continually develop and acquire new knowledge and skills to ensure best practice service delivery for HR practices through internal and external courses
· To provide 121 coaching with the management team to help to develop their people management skills and areas related to HR such as recruitment, training and reviews
· Manage the performance management system for the property(s) and ensuring appropriate development plans are in place and that Managers are trained fully to deliver quality reviews and provide honest feedback ensuring fairness and consistency
· To work with Diploma providers to develop talent of employees and provide apprenticeship opportunities for young people wanting a career in hospitality.
Attracting and Retaining talent
· To follow the process for Recruitment to ensure that the right people are recruited and retained within the business and that process is followed to ensure that all Managers are compliant with recruitment processes
· Be responsible for recruitment initiatives in the property(s), being pro-active to build working relationships with Job Centres and local colleges to support work placements and young people entering the workplace
· Working hard to retain employees and understanding the local marketplace, using the correct contract types and providing development opportunities for those with a career in mind
· To develop links with colleges and schools for quality placements that will support the hotel, help to develop careers and promote Savvy Hotels as a great place to work whilst minimising labour turnover
· To ensure individual properties are conducting exit interviews for all leavers and ensure that information is fed back to the senior management team where appropriate and that relevant actions are taken to maximise retention
General HR Activities
· To ensure that all Personnel files are up to date for every employee with the correct information on file and regularly purged of old and irrelevant documentation as per company policy and Data Protection Act 1998
· Producing weekly/monthly reports to update the Senior leadership team on HR activities at weekly/monthly communication meetings
· Provide support and advice as appropriate in disciplinary, grievance and other such matters for the property(s)
· Assist the General Manager(s) and onsite HR Assistant(s) where present on payroll issues and managing the payroll budget, alongside full payroll production
· Ensuring all HR costs are controlled without compromising standards and service delivery
· To ensure every employee has the relevant Job description for their role and understands their responsibilities
· Ensure grooming standards are high and that the whole team present a professional image to customers and that feedback / action is taken when standards are below those required
· Provide support to the HR Assistant where present and the property management team on all HR issues as required ensuring compliance with company policies and procedures
· Being aware of business levels to ensure proactive planning takes place so that appropriate staffing levels are set per property
· Ensure the implementation of HR policies and procedures in line with Company policy, best practice and current legislation and to take ownership for such procedures, ensuring that every employee has a relevant contract of employment, eligibility information is provided, and that pay is correct
· Integrate new legislation into the property(s) working practices as required and promote best practice whilst keeping abreast of employment law changes
· To ensure that safe practices are always maintained in the property and risk assessments conducted as required
· Managing attendance and the welfare of employees
· To promote Savvy Hotels in all relationships, developing positive networks with key organisations as required
Knowledge Required
· Up to date knowledge of Country employment legislation in order to provide advice and interpretation to management
· Up to date knowledge of good HR practice and its application
· Keep abreast of industry news / performance / relevant new initiatives
· Training delivery and support
· SAGE software knoweldge beneficial
Attributes / Experience
Essential
· Experience in similar role
· Excellent communication, interpersonal and influencing skills
· Experience of resolving ER issues
· Excellent computer skills – use of HR systems an advantage
· Ability to prioritise and work to deadlines
· Ability to multitask and still deliver high standards
· Ability to manage and coach other team members
· Ability to act on own initiative
· Ability to analyse situations and make independent judgements
· Excellent presentation skills
· Ability to work as part of the senior management team in the hotel – to have presence and generate credibility
Desirable
· Previously worked in Hospitality
· Experience in a managerial level role
· CIPD or relevant qualification
· Good understanding of Hospitality industry and the operation of a hotel