Salary: £30,000 - 35,000 per year Requirements: Windows 10 and 11, MS Office 2016, 2019, O365 Experience working in a distributed/hybrid multi-office environment IT service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops, and Android tablets IT security good practices Software license management and tracking Experience supporting end user network connectivity (Broadband, 4G, Starlink) ITIL v4 Foundation CompTIA A certification or equivalent recent certification UK Drivers License Responsibilities: Provide IT support to users via the IT Service Desk Handle and manage incoming calls and online requests and log within the Service Management tool (Halo) Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress Provide on-site support in regions as required Assist the IT Service Desk Lead in preparing IT Operations management information and reports Conduct software license management activities associated with user requests Ensure all assets are managed and tracked throughout the assets lifecycle Technologies: Android Support ITIL Network Security Windows Office 365 More: We are looking for an enthusiastic, proactive Support Analyst to be part of a small Service Desk team based in Tilshead. You will provide effective and efficient technical support to users mainly over the phone, but also sometimes in person. We promote, celebrate, and value diversity, and are committed to promoting equality and inclusion for all. last updated 5 week of 2026