Retentions Advisor
Newcastle, NE12 8BU
£24,000 starting (rising to £26,000 with progression) + uncapped commission (OTE up to £50,000)
Monday–Friday, 9am–6pm | 37.5 hrs per week
29 days' holiday (increasing to 31 after 1 year)
About Verisure
Greenbean are excited to be recruiting on behalf of
Verisure
, Europe's leading provider of monitored security systems. With over 5.1 million customers across 17 countries, Verisure is one of Europe's fastest-growing companies.
This is a fantastic opportunity to join a business that invests heavily in its people, offering clear progression, great rewards, and the chance to make a real impact while building a long-term career.
The Role
As a
Retentions Advisor
, you'll be the first point of contact for customers looking to leave, and your job will be to retain their trust in Verisure. You'll:
* Handle inbound calls from existing customers
* Resolve escalated complaints with care and professionalism
* Build long-term relationships and deliver exceptional service
* Liaise with internal teams to resolve issues quickly
What We're Looking For
* Confident handling objections and difficult conversations
* Strong communication and problem-solving skills
* Organised, detail-oriented, and computer literate (MS Office)
* Customer-focused with a positive, team-driven attitude
What You'll Get
* OTE up to £50,000 with uncapped commission
* Birthday off every year
* Onsite coffee shop & canteen
* Private healthcare & MediCash plan
* Gym discounts & PerkBox perks
* Employee referral bonus + Cycle to Work scheme
* Discounts on Verisure alarm systems
Ready to Join?
If you're customer-focused, ambitious, and want to grow your career with a market leader, apply today