Arc Partnership is a joint venture between Nottinghamshire County Council (NCC) and SCAPE. Formed in 2016, we support our client in managing and developing an efficient, safe, and sustainable land and corporate property portfolio. We provide a broad range of lifecycle property services, including responsive repairs, statutory servicing, compliance, and the delivery of works across a diverse public-sector estate. Our Risk Management Services (RMS) team manages a high-volume and complex pipeline of responsive repair, servicing, and compliance activity, supporting our Clients Service Delivery at buildings such as schools, offices, libraries, community centres and other operational sites across Nottinghamshire. We are now looking for an Assistant Responsive Repair and Services Manager to join the Risk Management Services team. This is a key operational role supporting the safe, efficient, and cost-effective delivery of responsive repairs and servicing activity, working closely with colleagues, supply chain partners, and clients. Your new role The RSM Assistant Responsive Repair and Services Manager plays an important role in supporting the day-to-day delivery of responsive repairs, servicing, and compliance-related activity across the client property portfolio. You will support the planning, programming, and on-site delivery of works, helping to ensure services are delivered safely, on time, within budget, and to a high standard of customer satisfaction. Working closely with the Responsive Repair and Services Team Manager and wider RMS colleagues, you will help manage resources, coordinate supply chain activity, and maintain robust site controls. The role is operational and site-focused, involving regular site visits to monitor works, undertake inspections, maintain records, and support consistent compliance with Arc Partnership processes, health and safety requirements, and client expectations. Key responsibilities Support the safe and efficient delivery of responsive repairs and servicing works across allocated sites. Assist in planning, programming, and monitoring works to ensure deadlines, budgets, and service standards are achieved. Carry out site inspections and maintain accurate compliance and performance records. Support supply chain and subcontractor management, including understanding work packages and controlling changes on site. Promote high standards of customer service and effective communication with clients, contractors, and internal stakeholders. Contribute to the achievement and reporting of key performance indicators (KPIs). Support escalation and major incident response, including out-of-hours cover where required. What youll bring Were looking for someone with experience operating in a customer-focused, operational environment, who is organised, proactive, and comfortable working across multiple sites and priorities. Essential Experience working in a customer service or operational delivery environment. Experience monitoring and reporting on performance, including KPIs. Experience carrying out site inspections and maintaining compliance records. Strong communication, organisational, and IT skills. Full UK driving licence and willingness to travel. Desirable Experience in facilities management or reactive maintenance. Awareness of sustainability and carbon reduction principles. Why join Arc Partnership? An attractive salary up to £30,000.00 Local Government Pension Scheme including generous employer contributions of 19.6%. and life assurance of 3x salary. BUPA Private Medical Insurance. 25 days annual leave plus bank holidays and additional birthday leave. Enhanced paternity and maternity pay. Based in our Nottingham office, we also offer flexible working hours to support your work/life balance. To apply for this role, please submit your CV. To find out more about us, please visit www.arc-partnership.co.uk or email to arrange an informal chat. We seek to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to our business.