The Ticketing Delivery Manager will play a key role in ensuring the seamless delivery of ticketing across the LTA's event programme, including the management of timelines, operational plans, and on-site delivery. This role is critical to implementing a joined-up planning process that drives innovation and collaboration across business workstreams to improve customer and stakeholder satisfaction.
Please note: The application window for this role closes at midnight on Sunday 31st August.
First stage interviews will take place via Teams between 9th & 10th September.
Final stage interviews will be held in person at the National Tennis Centre between 18th & 23rd September.
Key Responsibilities:
1. Responsibility for ticketing delivery for LTA Events, including ownership and management of timelines, operational plans, and event staffing plans.
2. Line management of the Ticketing Systems Manager and Ticketing Service Coordinator.
3. Managing onsite contractors at events.
4. Recruitment of temporary event staff.
5. Supporting the development of templates, processes, policies, and procedures to standardise ticketing planning, preparation, and delivery, maximising existing best practices.
6. Implementing customer-centric methodologies, researching best practices, and liaising with relevant teams to discuss feasibility and implementation.
7. Ensuring infrastructure meets industry standards and adheres to ticketing timelines.
8. Championing the LTA's ticketing system (Secutix) across the business, assessing opportunities for integration and optimisation.
9. Supporting the development of systems for premium functions, supporting both LTA and Keith Prowse events/venues.
10. Managing relationships with Secutix and other ticketing platform providers.
11. Developing consistent policies and procedures for internal ticketing for all stakeholders.
12. Collaborating with the LTA Commercial Account Managers to ensure delivery of partner rights.
13. Working with the brand marketing team to align on imagery and collateral for ticketing on-sales and fulfilment.
14. Ensuring safeguarding and welfare are embedded within ticketing processes.
15. Providing weekly income and project progress reports to the leadership team and attending regular meetings.
16. Managing the Event Sales Working Group, including tracking and notetaking.
17. Working with the Finance Business Partner to keep ticketing budgets up to date and on track.
18. Tracking progress of the annual ticketing plan using data/KPIs to assess progress and address risks/issues.
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