Reference: MAY20262679
Expiry date: 09:58, Thu, 25th Jun 2026
Location: Hemel Hempstead
Benefits: Pension, Bonus, Car Parking, On Site Gym
Are you passionate about delivering excellent customer service and providing vital administrative support in a fast-paced environment? Hightown Housing Association is seeking a dedicated Tenant Administration Assistant to join our friendly and dynamic Housing Team.
In this role, you’ll be the first point of contact for internal and external customers, ensuring a professional, customer-focused experience. You’ll also play a key part in supporting Housing Officers with a wide range of administrative tasks that help us deliver high‑quality housing services.
Key Responsibilities as a Tenant Services Administrator:
* Provide administrative support to Housing Officers, including communications, mail merges, and newsletters.
* Respond to general housing enquiries such as pet permissions, anti‑social behaviour reports, parking, and tenancy changes.
* Process mutual exchange applications, liaising with other landlords and coordinating the process.
* Liaise with internal departments and external agencies to resolve housing management issues.
* Assist in preparing reports and statistics.
* Maintain accurate tenancy records and customer contact logs.
* Deliver general administrative tasks such as typing, filing, scanning and updating records.
* Collaborate with departments like Income Recovery, Lettings and Property Services to resolve enquiries at first contact.
* Support Housing Officers during visits and resident involvement events.
* Provide reception cover and handle calls for Housing Officers during absences.
The ideal candidate will have:
* Strong administrative and IT skills, including Microsoft Office (Outlook, Word, Excel).
* Confident in delivering professional customer service and using initiative.
* Experience in housing administration (social or private sector) is desirable.
* Familiarity with managing systems and making day‑to‑day decisions in an office environment.
* Committed to delivering excellent service and upholding Hightown’s values.
* Collaborative and supportive team player.
Why Join Us as a Tenant Services Administrator?
* Opportunities for career growth and development.
* Work in a collaborative and supportive team environment.
* 33 days of annual leave including Bank Holidays (Pro rata).
* Salary of £11,067 per annum (£27,663 pro rata).
* Monthly attendance bonus.
* Life assurance cover (three times your annual salary).
* Access to favourable discounts and savings at high‑street retailers, gyms, restaurants and cinemas.
* Ongoing training opportunities to develop your career.
* Employee support and health & wellbeing services.
* Free access to on‑site gym.
Appointment to this position will be subject to satisfactory right‑to‑work and reference checks.
We are an Equal Opportunities & Disability Confident Employer.
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