Senior IT Support Technician
38-40,000 per annum + permanent benefits
5x a week on-site (Vauxhall, London)
We're looking for a Senior IT Support Technician to join our growing IT team. In this role, you'll take ownership of complex IT issues, oversee day-to-day support operations, and help shape the future of our IT infrastructure. You'll also play a vital role in mentoring junior staff, ensuring best practices are followed, and driving continuous improvements across our systems and services.
Key Responsibilities
* Provide advanced technical support for IT infrastructure, applications, and systems.
* Oversee IT helpdesk operations to ensure efficient service delivery.
* Design, implement, and maintain IT systems including servers, networks, and cloud solutions.
* Monitor system performance, proactively identifying and resolving issues.
* Implement IT best practices, policies, and procedures.
* Collaborate with external vendors on hardware, software, and cloud services.
* Deliver training sessions and user support on IT tools and best practices.
* Manage IT asset inventory and software licensing compliance.
* Mentor and support junior IT staff, sharing knowledge and expertise.
* Document procedures and maintain a knowledge base for the IT team.
About You
We're seeking someone with a strong technical background who thrives in problem-solving and enjoys working in a collaborative team environment.
Essential Skills & Experience
* Degree in Information Technology, Computer Science, or equivalent experience.
* 5+ years in IT support with senior-level responsibilities.
* Strong knowledge of Microsoft Windows Server, Active Directory, and Azure.
* Hands-on experience with Microsoft 365, Intune, and related cloud services.
* Solid networking and hardware troubleshooting skills.
* Excellent communication and problem-solving abilities.
* A customer-focused mindset with a proactive approach.
Desirable (Nice to Have)
* Relevant certifications (e.g., CompTIA Network+, Microsoft Azure Administrator Associate).
* Familiarity with ITIL service management practices.
* Experience with virtualization technologies (VMware, Hyper-V).
Why Join Us?
* A chance to take ownership and shape IT operations in a growing environment.
* Opportunities to develop your career with support for training and certifications.
* A collaborative and supportive team culture.
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