We're partnering with a leading housing provider to recruit an experienced Income Officer for a minimum of 6 months.
This is a great opportunity for someone with strong income management or rent arrears experience, as you'll play a key role in maximising rent income, supporting tenants to sustain their tenancies and take fair and consistent action to manage arrears.
Key responsibilities:
* Manage a caseload of tenant accounts, applying arrears policies to maximise income and meet performance targets
* Proactively monitor accounts, identify customers at risk of tenancy failure and take early intervention to bring accounts up to date
* Engage with tenants via phone, email and home visits to discuss accounts and agree affordable repayment plans
* Prepare and serve legal notices, representing the organisation in court relating to arrears where required
* Support with Housing Benefit and UC claims, completing basic calculations where required
* Provide welfare, budgeting and income maximisation advice, making referrals or signposting to external services where required
What you'll need to succeed
* Previous experience in income management or rent arrears recovery
* Strong working knowledge of welfare benefits, including Universal Credit and Housing Benefit processes
* Knowledge of legal processes relating to tenancy management, arrears and eviction processes
* Can proactively manage a busy caseload, maintain accurate records and can analyse account information
* Ability to attend a minimum of 2 x days per week in Warrington and can flexibly commute around surrounding areas (driving licence advantageous)
What you'll get in return
* Weekly pay with competitive hourly rates
* Ongoing contract for a minimum of 6 months with extensions possible
* Option to be paid PAYE or Umbrella
* Hybrid working
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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