Field Service Engineer
Midlands & South UK (Coventry, Leicester, Northampton region)
A leading provider of laboratory instrumentation and services is seeking a Field Service Engineer to join a successful and highly motivated team.
Based in the Midlands, you will support customers across the region and the South of the UK, delivering expert maintenance, calibration and repair services across a broad portfolio of advanced analytical technologies.
This is a varied and dynamic role working across multiple industries and applications. Full technical training will be provided to support your development and success.
Key Responsibilities
* Plan and perform preventative maintenance and calibration activities in line with company service standards, ensuring accurate documentation
* Diagnose faults and carry out instrument repairs at customer sites (or in-house where required), providing detailed service reports
* Deliver remote technical support via telephone and online channels to customers and internal teams
* Collaborate with the wider service team to support large, multi-instrument contracts, including travel and occasional overnight stays
* Maintain van stock to KPI standards, ensuring efficient replenishment and maximising first-time fix rates
* Ensure all tools and test equipment are maintained in a fully operational and calibrated condition
* Identify and generate sales leads for instruments and service opportunities during customer visits
* Accurately record service activities, communications and parts usage within the CRM system
Requirements
* HNC (or higher) in an Engineering discipline (Electronics preferred)
* Proven field service experience working with complex analytical instrumentation
* Experience working with systems involving compressed gases and potentially hazardous substances
* Ability to interpret scientific or analytical data and resolve technical queries
* Competence in the use of electronic test equipment
* Strong organisational skills with clear written and verbal communication
* IT literate, ideally with experience using CRM systems and proficient in MS Office
* Self‑motivated, flexible and willing to travel, including occasional overnight stays
* Full, clean UK driving licence
What’s on Offer
* Competitive base salary plus company and performance‑related bonus
* Company car
* Comprehensive benefits package
* Opportunities for career progression within a growing organisation
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