Transportation Representative, Ship with Amazon
A transportation representative acts as the primary interface between Amazon, sellers, and our delivery partners. Associates are expected to identify concerns, troubleshoot delivery partner/seller issues, and suggest process improvements.
Key job responsibilities
1. Effectively communicate in a clear and professional manner at all times.
2. Provide and expedite prompt and efficient service to Amazon sellers and delivery partners.
3. Manage sensitive cases by reporting to the escalation matrix.
4. Demonstrate excellent time-management skills.
5. Maintain or exceed targeted performance metrics.
6. Actively seek solutions through logical reasoning and identify trends to suggest process improvements.
Qualifications
* Graduation in any specialization from a recognized university.
* Excellent written and verbal communication skills in the language.
* Ability to communicate clearly and correctly with all customers.
* Good comprehension skills to understand and articulate customer issues.
* Ability to work successfully in a team environment and independently.
* Familiarity with Windows XP, Microsoft Outlook, Word, and Internet Explorer.
* Excellent typing skills.
* Proficiency in navigating websites and email applications.
* Proficiency in Advanced Excel (pivot tables, VLOOKUPs).
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit this link. If your country/region isn't listed, please contact your Recruiting Partner.
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