Location: Regional Office (Full-time, Office-Based)
We are seeking a highly motivated and detail-oriented GE and SM Scheduler to join our team. This is an exciting opportunity to play a pivotal role in the effective scheduling of staff, resource management, and ensuring smooth operational processes. If youre a self-driven individual with strong organizational skills and a passion for delivering outstanding service, we want to hear from you!
Key Responsibilities:
Staff Scheduling & Resource Management:
Safely and effectively schedule staff (both direct and contractors) within the region.
Achieve full utilization of resources and regularly update scheduling tools or any new systems implemented.
Work Management Tools:
Operate work management systems (MRS, GPS, SAP) to assist with issuing and completing work.
Raise and process purchase orders using SAP, including the generation of management reports.
Communication & Liaison:
Provide regular feedback to Field Engineers and Field Staff Supervisors.
Resolve telephone queries from internal and external customers.
Collaborate with other Directorates for seamless operations across the Regional Office.
Support the investigation of customer complaints.
Maintain records for Electricity Guaranteed Standards.
Compliance & Administrative Tasks:
Liaise with contractors to ensure compliance with Section 74 of the New Roads and Street Works Act.
Raise and request Street Works Notices and Permits as needed.
Record and manage annual leave and other absences for field staff.
Ensure all policies and procedures are adhered to, contributing to the overall effectiveness of the team.
Emergency Support:
Be available to carry out storm role duties during emergencies.
Principal Accountabilities:
Financial:
Effectively schedule staff to minimize overtime expenditure.
Customer Focus:
Ensure timely updates to customers and field staff to provide accurate job progress.
Adhere to Electricity Guaranteed Standards and ensure proper recording.
Minimize customer complaints by effectively managing resources and scheduling.
Process:
Maintain up-to-date scheduling systems to ensure visibility of all staff.
Raise purchase orders in a timely manner.
Monitor workloads and time management effectively.
People:
Actively participate in performance reviews and monthly team briefings.
Manage absence and sickness days efficiently, ensuring minimal disruption to operations.
Knowledge, Skills & Qualifications:
Basic understanding of the network and types of jobs undertaken (advantageous).
Ability to thrive in a pressured environment and work well within a focused team.
Proficient PC literacy, fast and accurate keyboard skills, and ability to learn new systems quickly.
Team-oriented with a collaborative attitude.
Strong initiative and problem-solving skills.
Flexible and adaptable to changing work demands and hours.
Self-motivated with a strong drive for success and achieving goals.
Strong interpersonal and communication skills, with the ability to build positive working relationships.
Excellent organizational and problem-solving abilities.
Preferred Qualifications:
Level 3 City & Guilds 2339 (formerly 2322) certificate in Electrical Technology Engineering.
Desirable Attributes:
Enthusiastic, customer-focused, with a strong commitment to safety and service quality.
Ability to motivate and manage field teams effectively.
Adaptable and capable of managing a wide range of tasks, with the ability to learn new responsibilities.
Comfortable in handling different personalities and resolving difficult situations