Service Coordinator
Location: Camberley, Surrey
Salary: £25,000 £30,000 (depending on experience)
Working Hours: Monday to Friday, full-time
Were working with a well-established and growing business in the fire and security industry to help them find a motivated and organised Service Coordinator to join their operations team in Camberley. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys using tech to streamline processes, and wants to be part of a supportive, forward-thinking company.
The Role
This is a key role within the business, coordinating day-to-day schedules for a team of engineers and ensuring planned maintenance, remedial works, and reactive call-outs are handled efficiently. You'll be using a range of cloud-based systems to manage job scheduling, track progress, and deliver excellent service to both internal teams and customers.
Key Responsibilities:
* Manage and forward-schedule multiple engineer diaries
* Organise day-to-day visits, PMVs, and remedial works
* Handle incoming calls and emails from customers and internal staff
* Liaise with engineers to manage job reports and system updates
* Respond to urgent and reactive works in a proactive and timely manner
* Use cloud-based platforms including simPRO, Dwellant, and Pro-Nett
What Were Looking For:
* Previous fire and security industry experience in a similar office-based.
* Experience in simPRO
* Strong communication and customer service skills
* Proficient in Microsoft Office
* A team player with a positive and proactive mindset
Whats on Offer:
* A competitive salary based on experience
* Clear opportunities for career progression
* Ongoing training and professional development
* A workplace culture that values collaboration and work-life balance