Freightserve recruitment are looking for Cargo Reservations Agents for an Airline GSA based in the Heathrow area.
Job Description:-
1. Working within the customer service team you will be looking after some of the most well-known reputable clients within the Aviation Industry
2. Handling customer service enquiries via phone, web portal or email including monthly pre-bookings for our regular clients
3. Providing the clients with post-flight and tracking information
4. Correctly booking selected flights for our clients in terms of transit time and price
5. Liaising with the sales and accounting team about existing accounts
6. Ensuring that all enquiries are handled promptly and that all confirmations are sent within ample time
7. Updating and maintaining the internal reservations system
8. Ensure inhouse system is updated after flight departure to ensure smooth billing
9. Undertake regular permanent bookings for our top clients
10. Handle critical issues through liaison with client station managers, airport authorities and internal departments to effectively deal with situations
11. Maintain effective communication with all external and internal staff/clients connected to the airline’s operation, to ensure effective operational delivery
12. Target the reduction of cargo handling issues and their potential consequences
13. Ability to make essential decisions and take responsibility
14. To carry out a...