Job summary
This is a fantastic development opportunity to join an experienced and supportive management team
T&O/Centralised Booking Team
The post holder is required to support the management and the day to day running ofa busy directorate including:
1. Waiting list and pathway management, supporting the coordination of clinic capacity, utilisation and urgent/escalated appointments.
2. Operational line management of administrative and clerical staff
3. Provision of accurate information.
4. Management and delivery of RTT
Main duties of the job
5. Work closely with senior staff and administrative teams to ensure appropriate monitoring, pathway management and validation of pathways in line with 18 week Referral to Treatment national targets
6. Line manage designated administrative and clerical staff
7. Ensure efficient use of outpatient clinics / elective list capacity through monitoring utilisation and working with the relevant booking team/s. For example, backfilling short notice cancellations
8. Monitor the Outpatient Waiting List and undertake actions in line with the Trust's Access Policy to ensure patients are managed appropriately
9. Ensure urgent and escalation patients are accommodated within available capacity - this may involve negotiating with clinical staff to arrange for patients to be seen or reviewing current bookings
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
10. Between 27-33 days of annual leave plus bank holidays
11. NHS pension scheme membership
12. Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
13. NHS Staff discounts
14. Cycle to work scheme
15. Salary finance - for loans, savings, budget planning and tips on managing debt
16. Stockport Credit Union- for local financial advice
Job description
Job responsibilities
17. Communicate information as appropriate to relevant staff in a timely manner, both written and verbal, pitching the level of information to match the level of the receiver.
18. Provides feedback to other staff on their communication at appropriate time
19. Respond to formal and informal complaints relating to area of work.
20. Motivating and persuading administrative and clerical staff regarding changes to procedures and current practice
21. Support operational managers with improvement of their services in achieving 18week RTT performance. For example, educating administrative and clerical staff in pathway management.
22. Assist the organisation for commencement of colleagues, including induction and relevant initial training
23. The post holder will be expected to plan work logically in order to complete tasks within specific projects
24. Monitor and initiate actions to manage 18 week Referral to Treatment and Clinical Correspondence performance targets
25. Setting of clear objectives for staff, communicating responsibilities and agreed timescales
26. Attend regular meetings covering all aspects of 18 week Referral to Treatment pathway management
27. In conjunction with the Directorate Manager / Assistant Directorate Manager work on improvement projects to improve our patient care
28. To assess the workload of administrative & clerical staff, ensuring equitable distribution of duties in order to obtain the best use of resources
29. Anticipate improvements for processes and tasks within the post sphere of responsibility, proactively share these with colleagues and lead delivery as required.
30. Review systems and practices within own area of work to ensure they support the sustained delivery of the service
31. To manage and support administrative & clerical staff effectively by undertaking appraisals on a regular basis, incorporating objective setting, handling of performance standards and handling grievances/disciplinary matters in line with Trust policy
32. Ongoing monitoring to ensure objectives and performance standards are achieved, managing underperformance/underachievement as appropriate, identifying training and development needs and providing support and guidance as necessary
33. In conjunction with the Directorate Manager / Assistant Directorate Manager, identify staffing requirements, place adverts, shortlist candidates and arrange interviews. Participate in recruitment of staff in line with Trust policy
34. Manage the provision of RTT performance management information across the Directorate, including the development of reports to support these needs
Before applying for a secondment opportunity please familiarise yourself with the Trust secondment policy (found on the intranet) and ensure that you have discussed and gained approval from your current line manager
Person Specification
Education
Essential
35. Good general standard of Education
36. Experience of working in a busy complex administrative environment
Knowledge
Essential
37. Knowledge of Administrative procedures
38. Managerial knowledge and experience
39. Understanding of 18 week RTT
Desirable
40. Knowledge of NHS policies and procedures
Experience
Essential
41. NHS systems
42. Line Management in an administrative environment
Desirable
43. Delivery of training
Skills and Abilities
Essential
44. Communication of sensitive information
45. Analysis of data
46. Organisation skills
47. Act independently
Desirable
48. Use computers to process large volumes of work