Job Purpose
The role of the Assistant Workshop Controller is to:
1. Assist the Workshop Controller in managing the process of optimising workshop resources to meet departmental budgets.
2. Ensure customer requirements are fully understood and effectively communicated to team members.
Department/Business/Location:
Workshop
Reports To
Workshop Controller and Aftersales Manager
Key Responsibilities
1. Support the Workshop Controller in the daily operations of the workshop.
2. Contribute to the effective use of workshop resources.
3. Monitor individual and workshop efficiencies to meet KPIs.
4. Assist in planning work distribution based on team skills.
5. Coordinate between workshop and service reception regarding vehicle progress.
6. Manage paperwork and system administration as required.
7. Adhere to workshop and brand standards.
8. Ensure compliance with manufacturer service requirements and customer satisfaction goals.
9. Maintain and enhance technical skills and knowledge.
10. Follow safe working practices and company policies.
Essential Skills & Requirements
* Proficiency in numeracy, literacy, and IT.
* Strong organisational and leadership skills, with ability to delegate and motivate.
* Problem-solving and decision-making skills, capable of working under pressure.
* Full UK driving license.
* Smart appearance.
Experience
Desirable: Relevant manufacturer experience.
The Harwoods Way
Harwoods Group is a values-led, family-owned automotive retail group founded in 1931. Our core values include valuing our people and customers, continuous growth, responsibility, teamwork, energy, and fun. We are ranked among the top 30 automotive dealer groups by annual turnover (AM100) and operate across five counties in South East England, representing brands such as Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BYD, BMW & Mini, and MAN. With approximately 1,100 colleagues across 28 state-of-the-art facilities, we prioritize industry-leading development programs and high colleague engagement. We look forward to your application at recruitment@harwoods.co.uk.
Skills for the job
* IT literacy
* Numeracy
* Smart appearance
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