Closes in 30 days (Saturday 12 July 2025 at 11:59pm)
The role will provide you with an opportunity to develop your customer service skills in a fascinating museum. You will welcome visitors and get the chance to help with exhibitions and events.
Hours Monday to Friday, between 9.45am - 4.15pm. Also, you will work 1 Saturday in 4.
30 hours a week
Monday 1 September 2025
Duration
1 year 3 months
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Helping with exhibitions and events
* Making the museum presentable
* Attending Training
Where you'll work
Museum of Cornish Life, Market Place
Helston
Cornwall
UK
TR14 0JU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
* Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
* Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
* Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
* Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
* Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
* Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
* Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
* Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
* Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
* Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
* Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
* Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
* Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
* Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
* Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
* Service Improvement: Make recommendations based on your findings to enable improvement
* Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Your training plan
Training will be work-based
More training information
Cornwall Marine Network is a Registered apprenticeship Training Provider, with a record for high quality training delivery and successful achievements.
This is a unique model of apprenticeship delivery because the training and assessment takes place within the employers' premises, without the requirement for block release time in a college setting.
Requirements
GCSE in:
Requirements
Essential qualifications
GCSE in:
Maths and English (grade 4 or above)
Let the company know about other relevant qualifications and industry experience you have. They canadjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Team working
* Non judgemental
* Patience
* Physical fitness
Other requirements
The museum is in a set of three historic buildings connected together. On a daily basis, you walk a lot as it is very long, and it can be cold in winter. You will be required to clean (including toilets) and weed outside spaces and training will be given.
About this company
The museum is managed by the Charity South Kerrier Heritage Trust on behalf of Cornwall Council. Day-to-day the museum is run by a staff team who are generously supported by a brilliant team of volunteers.
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition.This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme.You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Work as a customer service specialist.
The contact for this apprenticeship is:
CORNWALL MARINE NETWORK LIMITED
Carol Churcher
carol.churcher@cornwallmarine.net
07375924249
The reference code for this apprenticeship isVAC1000324022.
Apply now
Closes in 30 days (Saturday 12 July 2025 at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You cancreate one at the same time as applying for this apprenticeship.
#J-18808-Ljbffr