Description
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Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.
Job summary
This is an L&D Operations role; you will work within the Global Talent Management & Inclusion Team (GTMI) supporting both the Learning and Development and Talent Management teams. Strong candidates will be enthusiastic, dedicated, and focused on strategic development and delivery of Rakuten’s learning and development programs. The candidate will be a highly motivated professional with demonstrated organizational and communication skills. This will be a 6-month fixed term contract working hybrid from our Frederick Place, Brighton location.
The candidate should be extremely proactive, responsible, detail-oriented, and demonstrate a high-level of initiative. Additionally, the candidate must be able to grow positive working relationships with partners and colleagues across all geographical regions. The candidate must be flexible and possess outstanding intuition and decision-making skills.
Roles & Responsibilities
Operational
1. Optimism University’s regional point person for the use of the Learning Management System (LMS), Absorb
2. Provide Tier 2 global support for LMS and training enquiries alongside acting as point of contact for Tier 1 Zendesk Support
3. Assist in the creation of reports that outline trends in learning and YTD metrics
4. Support in the administration of external learning platform Udemy
5. Assist in the support of business unit specific requests in relation to the LMS
6. Assist the wider Operations team with ad-hoc requests and projects
7. Ensuring global SOP’s and FAQ’s are kept up to date
Training Coordination
8. Support Programme Managers in the coordination and administration of global programmes
9. Creating, editing, and maintaining global courses on the LMS, Absorb
10. Administering pre-work and post-work when necessary
11. Manage the DiSC and EPIC platform for administration of global assessments
12. In partnership with Programme Managers, work with platforms such as Powtoon and Articulate to create training material
Communications & Marketing
13. Work with global Corporate Communications teams to send out Spotlight Courses, Quarterly Newsletters, and any ad-hoc marketing requirements
14. Work with the internal team to effectively market programmes
Minimum Requirements
Technical /functional expertise
15. Strong MS Office knowledge, ideally within MS Excel
Desired Requirements
16. Experience managing and executing on coordination of different learning and development programs
17. Strong organizational, written and verbal skills
18. Ability to prioritize tasks and projects with little guidance
19. Experience managing and executing on coordination of different learning and development programs
20. Strong organizational, written and verbal skills
21. Ability to prioritize tasks and projects with little guidance
22. Ability to build partnerships with key stakeholders
23. Ability to work well with others globally and support different time zones in a timely manner
24. A can-do attitude and a willingness to pitch in
25. Experience working with an LMS is beneficial but not required
Personal effectiveness
26. Self initiating and time management
27. Excellent written and verbal communication
28. Organised, attention to detail
29. Proactive, collaborative
30. Open to change, is flexible in an evolving environment
Results focus
31. Attention to detail
32. Strong problem-solving skills, initiative and sense of urgency
33. Support in building a trusting and respectful culture
Teamwork
34. A team player that can integrate and collaborate with all stakeholders
35. Working within a confidential environment
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team