Your newpany
Mid Sussex District Council is a large, fast‑growing area of West Sussex, responsible for services such as waste and recycling, planning, housing, leisure, and local taxation.
Your new role
Mid Sussex District Council is accelerating delivery across three major digital programmes, all grounded in accessibility, inclusion and building digital confidence acrossmunities. We’re looking for an experienced Interim Delivery Lead to drive momentum, strengthenernance, and ensure high‑quality oues across:
1. Customer Journey redesign (including Simpler Recycling CX)
2. Website redesign on Loca Drupal
3. AI service development pilots with strong human oversight
Key responsibilities
4. Orchestrate delivery across customer journeys, website and AI pilots—managing scope, critical path, RAID, sprint ceremonies and quality gates.
5. Unblock and resource effectively: sequence work, identify gaps,mission specialist capacity, and drive decisions throughernance.
6. Lead service design practice: champion accessibility (WCAG), inclusion, assisted digital, user research and content standards.
7. Engage stakeholders: build trust with Members, senior officers, frontline teams and suppliers;municate progress clearly and pre‑empt risks.
8. Track benefits and report: define success metrics (customer effort, resolution times, accessibility, channel shift) and provide regular reporting to Programme Board and SMT.
What you'll need to succeed
Essential experience
9. Proven leadership of multi‑stream public‑sector change, ideally in localernment.
10. Strong delivery management: agile planning, sprint leadership, RAID, benefits realisation.
11. Skilled stakeholder navigator across Services,ms, Finance, Legal/Procurement and suppliers.
12. Deep service design mindset: accessibility, content design, user research, open standards.
13. Practical AI literacy: able to run ethical, human‑in‑the‑loop pilots and evidence oues.
Desirable
14. Experience with Loca Drupal, CRM/Salesforce, eForms and integrations.
15. Knowledge of waste/environmental services journeys or other high‑volume frontline services.
16. Familiarity with public‑sector informationernance, DPIAs/EqIAs and transparency reporting.
What you'll get in return
17. Rate £neg DOE
18. Contract: 6‑month (extension subject to oues)
19. Working pattern: Hybrid, with 1–2 days per week on‑site
20. IR35 / rate: To be confirmed by client