Note: this is an initial 12 month contract with potential to go permanent.
A role with significant scope and opportunity for someone experienced in an ITIL environment, who understands and enjoys questioning processes, documentation, SLAs, and continuous improvement.
Our Service Operations function is still relatively new and evolving. Join us to see the tangible impact you can make and gain recognition for your contributions.
Although this is a fixed-term contract, there is great potential and a real opportunity to step into a management role. You will work within a company and team committed to supporting your success.
Service Operations manages the end-to-end lifecycle of our retail and wholesale services. In this role, you will identify and resolve issues in service delivery and performance.
This role is hybrid, requiring 3 days per week at our Head Office in Abingdon, Oxon. There is also a Saturday rota (one in four), with a day off during the week when on rota.
Previous broadband or VOIP experience is not essential but would be advantageous. The key qualities are being proactive in addressing issues, finding customer resolutions, and having a passion for learning and improving Service Operations.
Key Skills and Experience
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) provider, deploying fibre-to-the-premises infrastructure in some of the UK's most challenging areas, empowering communities with city-level broadband.
Staff Rewards, Benefits, and Opportunities
We promote a collaborative and engaging culture that encourages growth and skills development. We reward hard work and offer clear progression pathways.
* Generous pension scheme with up to 8% matched contributions
* Income protection and life assurance
* 25 days holiday plus bank holidays, holiday purchase scheme, and Yay Days
* Health cash plan, 24/7 remote GP access, and Employee Assistance Programme including counselling and legal advice
* Unlimited access to online training via our Learning Management System
* Long service benefits and monthly employee recognition
* Enhanced maternity and paternity leave
* Flexible working environment
* Health & Wellbeing initiatives and company-funded social events
Our values are to find a way, be committed, do the right thing, and keep it simple, guided by our mission and vision.
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