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Myshon Ltd aims to support independent living for vulnerable adults, who have mental health, severe learning difficulties, alcoholism, drug addiction and physical disabilities. We operate within a domestic environment, embedded into local communities in order to promote their independence, understanding that everyone is individual and may need tailored support.
Overview
Our services are delivered through a regional management team of housing support officers and maintenance technicians, plus a network of trusted sub-contractors. We partner with care providers to deliver specialist support, helping tenants maintain their tenancies, pay bills, improve wellbeing, and learn to manage day-to-day activities more independently.
Job Purpose
The Head of Income at Myshon is responsible for the proactive management of tenant payments and the setting of rents and service charges for Supported Housing, PRS, Transitional Housing, Temporary Accommodation, Specialised Supported Housing, and all forms of tenure managed by Myshon. The role Liaises between the Income Team and Regional Housing Support teams to improve services, procedures and processes to enhance efficiency and collection levels that meet stretch targets.
External Stakeholders
* Myshon’s clients including charitable landlords and superior landlord investors
Internal Stakeholders
* Housing Support Regional Managers
* SH, SSH, TH/TA and PRS Operations Directors
* Financial Controller
* Senior Management, including Managing Director, Finance Director and Group Director of Operations
Key Responsibilities
Leadership and Management
* Lead and manage the Income Team, including the Income Officers, and the Rents and Service Charge Officer.
* Foster a collaborative and high-performance culture within the team.
* Provide regular training and development opportunities for team members.
Housing and Support Income Management
* Oversee all aspects of residents’ payment collection and management.
* Develop and implement strategies to maximise income collection and minimise arrears.
* Ensure accurate and timely processing of payments and adjustments. Set rents and service charges for Supported Housing, PRS, Transitional Housing, Temporary Accommodation, Specialised Supported Housing, and all forms of tenure managed by Myshon.
* Ensure that payments are rapidly and accurately allocated to all tenants across the entire Myshon portfolio of landlords.
Reporting and Liaison
* Provide reports that enable Operations Directors to deliver assurance to their clients on income performance and related issues.
* Ensure seamless communication and collaboration between the Housing Income Team and Regional Housing Support teams.
* Prepare and present regular reports on income management to senior management.
Service Improvement
* Continuously review and improve income management services, procedures, and processes.
* Implement best practices and innovative solutions to enhance service delivery.
* Monitor and evaluate the effectiveness of income management strategies.
Compliance and Risk Management
* Ensure compliance with relevant legislation, regulations, and organisational policies.
* Identify and mitigate risks related to income management.
* Maintain accurate records and documentation.
Experience and Skills
* Income Management - Proven experience in income management within the housing sector.
* Team Leadership - Demonstrated experience in leading and developing a team.
* Strategy Development - Experience in developing and implementing strategies to maximise income collection and minimise arrears.
* Reporting - Experience in preparing and presenting reports to senior management.
* Service Improvement - Track record of reviewing and improving services, procedures, and processes.
* Rent and Service Charge Setting - Experience in setting rents and service charges for Supported Housing, Specialised Supported Housing, and other tenures.
Personal Attributes
* Respectful - Treats all residents and staff with respect and engages effectively.
* Customer-Focused - Committed to delivering high-quality services.
* Flexible - Willing to work beyond the job role to improve service levels.
* Role Model - Acts as a role model by treating everyone fairly and taking personal responsibility.
* Innovative - Embraces innovation and changes positively.
* Proactive - Actively participates in training and development opportunities.
* Communicative - Communicates well and follows the Communication Protocol.
* Confidential - Maintains strict confidentiality regarding tenant matters and personal data.
Summary of KPI Targets
* Income Collection - Achieve and maintain high levels of income collection, meeting or exceeding stretch targets.
* Arrears Management - Minimise arrears through effective strategies and timely interventions.
* Team Performance - Ensure the Income Team meets performance targets and development goals.
* Service Improvement - Continuously improve income management services, procedures, and processes.
* Compliance - Ensure full compliance with relevant legislation, regulations, and organisational policies.
* Reporting - Provide accurate and timely reports to senior management and Portfolio Directors.
* Rent and Service Charge Setting - Ensure accurate and fair setting of rents and service charges for all housing types managed by Myshon.
* 24-hour Employee Assistance Programme
* Employee Referral Scheme
* Life insurance 4 x annual salary
(The above outlines the main duties and responsibilities of the position, however, this cannot be comprehensive and other duties, as directed by the company and within the role holder’s capabilities may be required)
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