Job title: Complaints Handler
Location: Stoke Poges
Contract length: 3-6 Months
Hours: Monday-Friday (35 hours per week)
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for a Complaints Handler on behalf of a well known company in the Engineering, Energy, Rail and Healthcare sectors.
Job role
In this role you will work as a Complaints Specialist as part of a Customer Relations team to provide evidence based dispute resolution for both Customers and Partners. This role is within the Operations department and provides enhanced levels of customer service for customers with more complex concerns or disputes. Where a dispute involves one of our partners, we will mediate between the two parties to reach a mutually acceptable resolution.
The role is responsible for:
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Effectively liaise with internal and external customers by telephone, letter and e-mail in response to complaints or disputes.
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To investigate all customer disputes in a fair and impartial manner.
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To use an evidence based approach in assessing disputes, ensuring that all parties have opportunity to present their case and to discuss options for resolution.
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To work with colleagues in other departments to find appropriate solutions to all customer disputes, keeping the TCF guidelines foremost at all times.
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Ensure Customer Records are kept up to date and accurate.
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